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# Get ticket

> One ticket with its fields, tasks and every message and note. Inputs, cURL, Python and Node.js examples and an example response.

Source: https://cotlet.dev/docs/api/accelo/get_ticket

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

One ticket with its fields, tasks and every message and note.

Accelo API: https://cotlet.dev/docs/api/accelo.md

`GET https://cotlet.dev/api/v1/accelo/tickets/{ticket_id}`

Access: read.

Returns one ticket with title, description, standing, status, priority, class, client, contact, assignee, dates and the activities on it, oldest first. Each activity says whether it is an email, note, call or meeting, who wrote it and the time logged. Use it before replying so your agent sees the whole thread.

## Parameters

| Name | Type | Required | Description |
|---|---|---|---|
| `ticket_id` | integer | yes | Ticket ID from list_tickets. |

## Request

**cURL**

```bash
curl https://cotlet.dev/api/v1/accelo/tickets/1 \
  -H "Authorization: Bearer $COTLET_API_KEY"
```

**Python**

```python
result = client.call("accelo", "get_ticket", {"ticket_id":1})
```

**Node.js**

```js
const result = await cotlet.call('accelo', 'get_ticket', {"ticket_id":1});
```

**CLI**

```bash
cotlet call accelo get_ticket --data '{"ticket_id":1}'
```

## Example response

```json
{
  "ticket_id": 1042,
  "title": "Export fails with an error",
  "description": "Clicking Export on the monthly report shows an error after a few seconds.",
  "standing": "open",
  "status": "Active",
  "priority": "Normal",
  "class": "Bug",
  "company": "Brightwave Studio",
  "contact": {
    "name": "Dana Whitfield",
    "email": "dana@example.com"
  },
  "assignee": "Sam Okafor",
  "billable_minutes": 40,
  "activities": [
    {
      "activity_id": 5530,
      "medium": "email",
      "from": "Dana Whitfield",
      "subject": "Export fails",
      "body": "It fails every time on the October report.",
      "date": "2026-10-15T08:12:00Z",
      "minutes": 0
    },
    {
      "activity_id": 5541,
      "medium": "note",
      "from": "Sam Okafor",
      "subject": "Checked logs",
      "body": "Fails above 5,000 rows.",
      "date": "2026-10-15T09:40:00Z",
      "minutes": 40
    }
  ]
}
```

Previous: [List tickets](https://cotlet.dev/docs/api/accelo/list_tickets.md)
Next: [List companies](https://cotlet.dev/docs/api/accelo/list_companies.md)

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Cotlet is an independent service. It is not affiliated with, endorsed by or sponsored by any of the products listed on this site. Product names are trademarks of their respective owners.

## For AI agents: sign your user up

Is your user asking you to sign them up for Cotlet? You can do it for them, no account or key needed.

1. Read the fields and their allowed values: GET https://cotlet.dev/api/v1/access-requests
2. Ask the user for each value: email, apps, what you will do with them. If they leave the password to you, generate a strong one and show it to them.
3. Show the user what you will send, then POST it as JSON to https://cotlet.dev/api/v1/access-requests.

One call creates the account and sends the access request; we email the user when access is granted.