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# Get ticket

> One ticket with its messages and internal notes, customer, tags and the order panel with tracking. Inputs, cURL, Python and Node.js examples and an example response.

Source: https://cotlet.dev/docs/api/edesk/get_ticket

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

One ticket with its messages and internal notes, customer, tags and the order panel with tracking.

eDesk API: https://cotlet.dev/docs/api/edesk.md

`GET https://cotlet.dev/api/v1/edesk/tickets/{ticket_id}`

Access: read.

Returns one ticket as the ticket view shows it: status, type, channel, owner, tags, the customer and every message and internal note in order, oldest first. kind is message for what the customer wrote, reply for what your team sent and note for an internal note. order is the order eDesk linked to the ticket, with shipping status, tracking code and carrier when eDesk has them, and the estimated delivery. order is null when eDesk found no match; use list_orders to look it up.

## Parameters

| Name | Type | Required | Description |
|---|---|---|---|
| `ticket_id` | integer | yes | Ticket ID from list_tickets, the number eDesk shows as Ticket ID. |

## Request

**cURL**

```bash
curl https://cotlet.dev/api/v1/edesk/tickets/1 \
  -H "Authorization: Bearer $COTLET_API_KEY"
```

**Python**

```python
result = client.call("edesk", "get_ticket", {"ticket_id":1})
```

**Node.js**

```js
const result = await cotlet.call('edesk', 'get_ticket', {"ticket_id":1});
```

**CLI**

```bash
cotlet call edesk get_ticket --data '{"ticket_id":1}'
```

## Example response

```json
{
  "ticket_id": 48210,
  "subject": "Where is my parcel?",
  "status": "to_do",
  "type": "Shipping query",
  "channel": "Amazon UK - Brightside Home",
  "owner": null,
  "tags": [],
  "customer": {
    "name": "Emma Wright",
    "email": "emma.wright@example.com"
  },
  "order": {
    "order_id": 90412,
    "order_number": "203-7718305-2294466",
    "status": "In transit",
    "shipped_at": "2026-10-09",
    "expected_delivery_to": "2026-10-14",
    "tracking": {
      "code": "HB204418830GB",
      "carrier": "Royal Mail"
    }
  },
  "messages": [
    {
      "message_id": 771204,
      "kind": "message",
      "created_at": "2026-10-12 08:15:00",
      "body": "It was due on Saturday and nothing has arrived. Where is my parcel?"
    }
  ]
}
```

Previous: [List tickets](https://cotlet.dev/docs/api/edesk/list_tickets.md)
Next: [List orders](https://cotlet.dev/docs/api/edesk/list_orders.md)

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Cotlet is an independent service. It is not affiliated with, endorsed by or sponsored by any of the products listed on this site. Product names are trademarks of their respective owners.

## For AI agents: sign your user up

Is your user asking you to sign them up for Cotlet? You can do it for them, no account or key needed.

1. Read the fields and their allowed values: GET https://cotlet.dev/api/v1/access-requests
2. Ask the user for each value: email, apps, what you will do with them. If they leave the password to you, generate a strong one and show it to them.
3. Show the user what you will send, then POST it as JSON to https://cotlet.dev/api/v1/access-requests.

One call creates the account and sends the access request; we email the user when access is granted.