[Cotlet](https://cotlet.dev/index.md) · [Integrations](https://cotlet.dev/integrations.md) · [How it works](https://cotlet.dev/how-it-works.md) · [Use cases](https://cotlet.dev/use-cases.md) · [Security](https://cotlet.dev/security.md) · [For developers](https://cotlet.dev/for-developers.md) · [For automation agencies](https://cotlet.dev/for-agencies.md) · [Blog](https://cotlet.dev/blog.md) · [API docs](https://cotlet.dev/docs.md) · [Help center](https://cotlet.dev/help.md) · [Changelog](https://cotlet.dev/changelog.md) · [Contact](https://cotlet.dev/contact.md) · [Pricing](https://cotlet.dev/pricing.md) · [Sign up](https://cotlet.dev/signup) # FreeScout API > Every FreeScout endpoint on Cotlet: inputs, JSON Schema, cURL, Python and Node.js examples and an example response for each call. Source: https://cotlet.dev/docs/api/freescout Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md) 12 endpoints for FreeScout, each at its own method and path, called with your API key. Open an endpoint for its inputs, examples and response. - Base URL: `https://cotlet.dev/api/v1/freescout` - Connects with: Your own FreeScout agent login on your instance address (Support Agent or Administrator). What your agent can do follows your role and mailbox permissions. - Integration page: https://cotlet.dev/integrations/freescout-api-mcp-server ## Read Return data and change nothing in the account. | Endpoint | Description | |---|---| | [`GET /mailboxes`](https://cotlet.dev/docs/api/freescout/list_mailboxes.md) | Mailboxes your FreeScout account can open, with their IDs and email addresses. | | [`GET /mailbox/{mailbox_id}/users`](https://cotlet.dev/docs/api/freescout/list_users.md) | The people you can assign conversations to in one mailbox. | | [`GET /mailbox/{mailbox_id}/conversations`](https://cotlet.dev/docs/api/freescout/list_conversations.md) | Conversations of one mailbox by status, assignee or search text, with who wrote last. | | [`GET /conversations/{conversation_id}`](https://cotlet.dev/docs/api/freescout/get_conversation.md) | One conversation with every thread, oldest first, internal notes marked. | | [`GET /customers`](https://cotlet.dev/docs/api/freescout/list_customers.md) | Customers matching a name, email address or phone number. | | [`GET /customers/{customer_id}`](https://cotlet.dev/docs/api/freescout/get_customer.md) | A customer profile with the conversations they started. | ## Write Change the account. Calls marked Confirm wait for the user to approve them. | Endpoint | Description | |---|---| | [`POST /conversations/{conversation_id}/notes`](https://cotlet.dev/docs/api/freescout/add_note.md) (Confirm) | Add an internal note to a conversation. The customer does not see it. | | [`POST /conversations/{conversation_id}/customer/replies`](https://cotlet.dev/docs/api/freescout/reply_to_customer.md) (Confirm) | Send a reply to the customer, or save it as a draft for you to send. | | [`PUT /conversations/{conversation_id}/status`](https://cotlet.dev/docs/api/freescout/set_conversation_status.md) | Set a conversation to Active, Pending, Closed or Spam. | | [`POST /conversations/{conversation_id}/assign`](https://cotlet.dev/docs/api/freescout/assign_conversation.md) (Confirm) | Assign a conversation to a teammate, or leave user_id out to unassign it. | | [`POST /mailbox/{mailbox_id}/conversations/{conversation_id}/move`](https://cotlet.dev/docs/api/freescout/move_conversation.md) (Confirm) | Move a conversation to another mailbox. | | [`POST /merge-intos/{merge_into_id}/conversations/{conversation_id}/merge`](https://cotlet.dev/docs/api/freescout/merge_conversations.md) (Confirm) | Merge one conversation into another. | --- Give your AI agents your signed-in browser. **Product:** [Integrations](https://cotlet.dev/integrations.md) · [Use cases](https://cotlet.dev/use-cases.md) · [How it works](https://cotlet.dev/how-it-works.md) · [Pricing](https://cotlet.dev/pricing.md) · [Security](https://cotlet.dev/security.md) **Resources:** [Blog](https://cotlet.dev/blog.md) · [API docs](https://cotlet.dev/docs.md) · [Help center](https://cotlet.dev/help.md) · [Changelog](https://cotlet.dev/changelog.md) · [GitHub](https://github.com/cotletdev/cotlet) **Solutions:** [For developers](https://cotlet.dev/for-developers.md) · [For automation agencies](https://cotlet.dev/for-agencies.md) **Company:** [About](https://cotlet.dev/about.md) · [AI info: company facts](https://cotlet.dev/ai-info.md) · [Contact](https://cotlet.dev/contact.md) **Legal:** [Terms of service](https://cotlet.dev/terms) · [Privacy policy](https://cotlet.dev/privacy) · [Refund policy](https://cotlet.dev/refunds) · [Acceptable use](https://cotlet.dev/acceptable-use) · [Cookie policy](https://cotlet.dev/cookies) · [DPA](https://cotlet.dev/dpa) · [Subprocessors](https://cotlet.dev/subprocessors) **Elsewhere:** [Status page](https://status.cotlet.dev) · [Cotlet on GitHub](https://github.com/cotletdev) · [Cotlet on X](https://x.com/cotletdev) · [Cotlet on LinkedIn](https://www.linkedin.com/company/cotletdev) · [Cotlet on Product Hunt](https://www.producthunt.com/products/cotlet) · [Cotlet on Crunchbase](https://www.crunchbase.com/organization/cotlet) · [Cotlet on SaaSHub](https://www.saashub.com/cotlet) Cotlet.dev is built by Bart Krawczyk and Jake Slugocki, the founders of Take Group sp. z o.o., ul. Wincentego Janasa 4, 40-855 Katowice, Poland. KRS 0000871398, NIP 6342984273, VAT EU: PL6342984273. [About us](https://cotlet.dev/about.md) Cotlet is an independent service. It is not affiliated with, endorsed by or sponsored by any of the products listed on this site. Product names are trademarks of their respective owners.