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# Reply to customer

> Send a reply to the customer, or save it as a draft for you to send. Inputs, cURL, Python and Node.js examples and an example response.

Source: https://cotlet.dev/docs/api/freescout/reply_to_customer

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

Send a reply to the customer, or save it as a draft for you to send.

FreeScout API: https://cotlet.dev/docs/api/freescout.md

`POST https://cotlet.dev/api/v1/freescout/conversations/{conversation_id}/customer/replies`

Access: write. Confirm: waits for the user's OK before it runs.

Writes a reply under your name. With draft set to true the text is saved in FreeScout as a draft, nothing leaves FreeScout, and you finish it with Edit Draft. Without draft the email goes to the customer at once. status_after sets the status once the reply is sent, like the Send dropdown. By default you confirm each call; you can switch that off for this tool.

## Parameters

| Name | Type | Required | Description |
|---|---|---|---|
| `conversation_id` | integer | yes | Conversation ID from list_conversations or get_conversation. It is not the #number shown in the list. |
| `body` | string | yes | Text of the reply. |
| `draft` | boolean | no | true saves a draft and sends nothing. Default false. |
| `status_after` | string | no | active, pending or closed. Leave out to keep what the Send dropdown shows by default. |

## Request

**cURL**

```bash
curl -X POST https://cotlet.dev/api/v1/freescout/conversations/4821/customer/replies \
  -H "Authorization: Bearer $COTLET_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"body":"Hi Lena, thanks for flagging this. The VAT number on your October invoice is a template error on our side. A corrected invoice is on its way today.","draft":true}'
```

**Python**

```python
result = client.call("freescout", "reply_to_customer", {"conversation_id":4821,"body":"Hi Lena, thanks for flagging this. The VAT number on your October invoice is a template error on our side. A corrected invoice is on its way today.","draft":True})
```

**Node.js**

```js
const result = await cotlet.call('freescout', 'reply_to_customer', {"conversation_id":4821,"body":"Hi Lena, thanks for flagging this. The VAT number on your October invoice is a template error on our side. A corrected invoice is on its way today.","draft":true});
```

**CLI**

```bash
cotlet call freescout reply_to_customer --data '{"conversation_id":4821,"body":"Hi Lena, thanks for flagging this. The VAT number on your October invoice is a template error on our side. A corrected invoice is on its way today.","draft":true}'
```

## Example response

```json
{
  "conversation_id": 4821,
  "thread_type": "message",
  "state": "draft",
  "url": "https://support.yourcompany.com/conversation/4821"
}
```

Previous: [Add internal note](https://cotlet.dev/docs/api/freescout/add_note.md)
Next: [Set conversation status](https://cotlet.dev/docs/api/freescout/set_conversation_status.md)

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