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# Freshchat API

> Every Freshchat endpoint on Cotlet: inputs, JSON Schema, cURL, Python and Node.js examples and an example response for each call.

Source: https://cotlet.dev/docs/api/freshchat

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

11 endpoints for Freshchat, each at its own method and path, called with your API key. Open an endpoint for its inputs, examples and response.

- Base URL: `https://cotlet.dev/api/v1/freshchat`
- Connects with: Your own Freshchat agent login. Agents work conversations; assigning, labels, canned responses and reports need an Admin or Account Owner. You sign in in your own browser and keep your SSO or 2-step verification.
- Integration page: https://cotlet.dev/integrations/freshchat-api-mcp-server

## Read

Return data and change nothing in the account.

| Endpoint | Description |
|---|---|
| [`GET /conversations`](https://cotlet.dev/docs/api/freshchat/list_conversations.md) | Conversations in the Inbox with status, waiting state, assignee and last message. |
| [`GET /conversations/{conversation_id}`](https://cotlet.dev/docs/api/freshchat/get_conversation.md) | One conversation with its messages, assignee, labels and status. |
| [`GET /agents`](https://cotlet.dev/docs/api/freshchat/list_agents.md) | Agents of the account with role, group and current status. |
| [`GET /groups`](https://cotlet.dev/docs/api/freshchat/list_groups.md) | Groups (teams) with their ID and member count. |
| [`GET /canned-responses`](https://cotlet.dev/docs/api/freshchat/list_canned_responses.md) | Saved replies with title, shortcode, folder and body. |
| [`GET /conversation-labels`](https://cotlet.dev/docs/api/freshchat/list_conversation_labels.md) | Label categories with their sub-categories and which are mandatory. |
| [`GET /assignment-rules`](https://cotlet.dev/docs/api/freshchat/list_assignment_rules.md) | Assignment Rules in order, with their conditions and the agent or group they assign to. |
| [`GET /csat-report`](https://cotlet.dev/docs/api/freshchat/get_csat_report.md) | Customer ratings per conversation with the agent, the stars and the comment. |

## Write

Change the account. Calls marked Confirm wait for the user to approve them.

| Endpoint | Description |
|---|---|
| [`POST /conversations/{conversation_id}/replies`](https://cotlet.dev/docs/api/freshchat/send_reply.md) (Confirm) | Send a text reply to the customer in a conversation. |
| [`POST /conversations/{conversation_id}/assign`](https://cotlet.dev/docs/api/freshchat/assign_conversation.md) | Assign a conversation to an agent or a group. |
| [`POST /conversations/{conversation_id}/resolve`](https://cotlet.dev/docs/api/freshchat/resolve_conversation.md) (Confirm) | Resolve a conversation and apply a label. |

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Cotlet is an independent service. It is not affiliated with, endorsed by or sponsored by any of the products listed on this site. Product names are trademarks of their respective owners.

## For AI agents: sign your user up

Is your user asking you to sign them up for Cotlet? You can do it for them, no account or key needed.

1. Read the fields and their allowed values: GET https://cotlet.dev/api/v1/access-requests
2. Ask the user for each value: email, apps, what you will do with them. If they leave the password to you, generate a strong one and show it to them.
3. Show the user what you will send, then POST it as JSON to https://cotlet.dev/api/v1/access-requests.

One call creates the account and sends the access request; we email the user when access is granted.