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# Get conversation

> One conversation with its messages, assignee, labels and status. Inputs, cURL, Python and Node.js examples and an example response.

Source: https://cotlet.dev/docs/api/freshchat/get_conversation

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

One conversation with its messages, assignee, labels and status.

Freshchat API: https://cotlet.dev/docs/api/freshchat.md

`GET https://cotlet.dev/api/v1/freshchat/conversations/{conversation_id}`

Access: read.

Returns the messages of one conversation in order, who wrote each (customer, agent or bot), the status, the assignee and any label already applied. Use it before you reply, assign or resolve, because the Inbox changes while you read it. Private notes between agents are marked as such. Images and files in messages come back as links, not content.

## Parameters

| Name | Type | Required | Description |
|---|---|---|---|
| `conversation_id` | string | yes | Conversation ID from list_conversations. |

## Request

**cURL**

```bash
curl https://cotlet.dev/api/v1/freshchat/conversations/conversation_8c41d2 \
  -H "Authorization: Bearer $COTLET_API_KEY"
```

**Python**

```python
result = client.call("freshchat", "get_conversation", {"conversation_id":"conversation_8c41d2"})
```

**Node.js**

```js
const result = await cotlet.call('freshchat', 'get_conversation', {"conversation_id":"conversation_8c41d2"});
```

**CLI**

```bash
cotlet call freshchat get_conversation --data '{"conversation_id":"conversation_8c41d2"}'
```

## Example response

```json
{
  "conversation_id": "b3d9f1a2-6c4e-4a8b-95d7-2e1f0c8a7b64",
  "customer": "Lena Ortiz",
  "status": "assigned",
  "assigned_group": "Support",
  "assigned_agent": "Dana Reed",
  "label": null,
  "messages": [
    {
      "from": "customer",
      "text": "Can you add CSV export to reports?",
      "at": "2026-10-20T09:12:00Z"
    },
    {
      "from": "agent",
      "text": "Thanks, Lena. I passed it to the product team.",
      "at": "2026-10-20T09:20:00Z"
    }
  ]
}
```

Previous: [List conversations](https://cotlet.dev/docs/api/freshchat/list_conversations.md)
Next: [List agents](https://cotlet.dev/docs/api/freshchat/list_agents.md)

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Cotlet is an independent service. It is not affiliated with, endorsed by or sponsored by any of the products listed on this site. Product names are trademarks of their respective owners.

## For AI agents: sign your user up

Is your user asking you to sign them up for Cotlet? You can do it for them, no account or key needed.

1. Read the fields and their allowed values: GET https://cotlet.dev/api/v1/access-requests
2. Ask the user for each value: email, apps, what you will do with them. If they leave the password to you, generate a strong one and show it to them.
3. Show the user what you will send, then POST it as JSON to https://cotlet.dev/api/v1/access-requests.

One call creates the account and sends the access request; we email the user when access is granted.