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# List assignment rules

> Assignment Rules in order, with their conditions and the agent or group they assign to. Inputs, cURL, Python and Node.js examples and an example response.

Source: https://cotlet.dev/docs/api/freshchat/list_assignment_rules

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

Assignment Rules in order, with their conditions and the agent or group they assign to.

Freshchat API: https://cotlet.dev/docs/api/freshchat.md

`GET https://cotlet.dev/api/v1/freshchat/assignment-rules`

Access: read.

Returns the rules from Admin > Assignment Rules in the order Freshchat applies them: the highest rule wins when several match, and rules run before IntelliAssign. Each rule shows its If conditions (message content, URL, source, visitor attributes, business hours or browser language) and its Then action. Use it to see what a rule already assigns before you route by hand. It needs an Admin or Account Owner.

## Parameters

No parameters.

## Request

**cURL**

```bash
curl https://cotlet.dev/api/v1/freshchat/assignment-rules \
  -H "Authorization: Bearer $COTLET_API_KEY"
```

**Python**

```python
result = client.call("freshchat", "list_assignment_rules")
```

**Node.js**

```js
const result = await cotlet.call('freshchat', 'list_assignment_rules');
```

**CLI**

```bash
cotlet call freshchat list_assignment_rules
```

## Example response

```json
{
  "rules": [
    {
      "position": 1,
      "name": "Refunds and payments",
      "enabled": true,
      "conditions": [
        "Message contains \"refund\" or \"payment\""
      ],
      "assign_to": {
        "group": "Billing"
      }
    },
    {
      "position": 2,
      "name": "French visitors",
      "enabled": true,
      "conditions": [
        "Browser language is French"
      ],
      "assign_to": {
        "group": "Support FR"
      }
    }
  ]
}
```

Previous: [List conversation labels](https://cotlet.dev/docs/api/freshchat/list_conversation_labels.md)
Next: [Get CSAT report](https://cotlet.dev/docs/api/freshchat/get_csat_report.md)

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## For AI agents: sign your user up

Is your user asking you to sign them up for Cotlet? You can do it for them, no account or key needed.

1. Read the fields and their allowed values: GET https://cotlet.dev/api/v1/access-requests
2. Ask the user for each value: email, apps, what you will do with them. If they leave the password to you, generate a strong one and show it to them.
3. Show the user what you will send, then POST it as JSON to https://cotlet.dev/api/v1/access-requests.

One call creates the account and sends the access request; we email the user when access is granted.