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# List canned responses

> Saved replies with title, shortcode, folder and body. Inputs, cURL, Python and Node.js examples and an example response.

Source: https://cotlet.dev/docs/api/freshchat/list_canned_responses

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

Saved replies with title, shortcode, folder and body.

Freshchat API: https://cotlet.dev/docs/api/freshchat.md

`GET https://cotlet.dev/api/v1/freshchat/canned-responses`

Access: read.

Returns the canned responses your account can use: its personal folders and the shared folders. Each has the title, the shortcode an agent types after "/", the folder and the reply body. Use query to search titles and shortcodes. Freshchat shows the library under Admin > Canned Responses.

## Parameters

| Name | Type | Required | Description |
|---|---|---|---|
| `query` | string | no | Text to find in titles and shortcodes. |

## Request

**cURL**

```bash
curl https://cotlet.dev/api/v1/freshchat/canned-responses \
  -H "Authorization: Bearer $COTLET_API_KEY"
```

**Python**

```python
result = client.call("freshchat", "list_canned_responses")
```

**Node.js**

```js
const result = await cotlet.call('freshchat', 'list_canned_responses');
```

**CLI**

```bash
cotlet call freshchat list_canned_responses
```

## Example response

```json
{
  "canned_responses": [
    {
      "title": "How to change a password",
      "shortcode": "pswd",
      "folder": "Account (shared)",
      "body": "To change your password open Settings, choose Security and click Reset password."
    },
    {
      "title": "Where is my invoice",
      "shortcode": "invoice",
      "folder": "Billing (shared)",
      "body": "You can download invoices under Billing > History."
    }
  ]
}
```

Previous: [List groups](https://cotlet.dev/docs/api/freshchat/list_groups.md)
Next: [List conversation labels](https://cotlet.dev/docs/api/freshchat/list_conversation_labels.md)

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## For AI agents: sign your user up

Is your user asking you to sign them up for Cotlet? You can do it for them, no account or key needed.

1. Read the fields and their allowed values: GET https://cotlet.dev/api/v1/access-requests
2. Ask the user for each value: email, apps, what you will do with them. If they leave the password to you, generate a strong one and show it to them.
3. Show the user what you will send, then POST it as JSON to https://cotlet.dev/api/v1/access-requests.

One call creates the account and sends the access request; we email the user when access is granted.