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# Gladly API

> Every Gladly endpoint on Cotlet: inputs, JSON Schema, cURL, Python and Node.js examples and an example response for each call.

Source: https://cotlet.dev/docs/api/gladly

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

13 endpoints for Gladly, each at its own method and path, called with your API key. Open an endpoint for its inputs, examples and response.

- Base URL: `https://cotlet.dev/api/v1/gladly`
- Connects with: Your own Gladly agent login on your organization URL (agent, team manager or administrator). What your agent can do follows your role. You sign in in your own browser and keep your SSO.
- Integration page: https://cotlet.dev/integrations/gladly-api-mcp-server

## Read

Return data and change nothing in the account.

| Endpoint | Description |
|---|---|
| [`GET /my-customers`](https://cotlet.dev/docs/api/gladly/list_my_customers.md) | Customers with open Conversations and Tasks assigned to you, from your My Customers list. |
| [`GET /conversations`](https://cotlet.dev/docs/api/gladly/list_conversations.md) | Conversations of an Inbox by status: new, open, waiting or closed. Administrators and Team Managers only. |
| [`GET /customers/search`](https://cotlet.dev/docs/api/gladly/search_customers.md) | Find Customer Profiles by email address or phone number. |
| [`GET /customers/{customer_id}`](https://cotlet.dev/docs/api/gladly/get_customer.md) | A Customer Profile with contact details, current assignee, open Tasks and the list of their Conversations. |
| [`GET /conversations/{conversation_id}`](https://cotlet.dev/docs/api/gladly/get_conversation.md) | The Conversation Timeline of one Conversation: messages, notes, calls, assignment changes, Topics and status. |
| [`GET /topics`](https://cotlet.dev/docs/api/gladly/list_topics.md) | Topics your organization uses to tag Conversations, with their parent Topics. |
| [`GET /assignees`](https://cotlet.dev/docs/api/gladly/list_assignees.md) | Inboxes and Agents a Conversation can be assigned to. |

## Write

Change the account. Calls marked Confirm wait for the user to approve them.

| Endpoint | Description |
|---|---|
| [`POST /conversations/{conversation_id}/notes`](https://cotlet.dev/docs/api/gladly/add_note.md) (Confirm) | Add an internal Note to a Conversation Timeline. |
| [`POST /conversations/{conversation_id}/customer/replies`](https://cotlet.dev/docs/api/gladly/reply_to_customer.md) (Confirm) | Send a reply to the customer in a Conversation, on the Channel the Conversation uses. |
| [`POST /conversations/{conversation_id}/topics/apply`](https://cotlet.dev/docs/api/gladly/apply_topics.md) | Add Topics to a Conversation, or remove them. |
| [`POST /conversations/{conversation_id}/assign`](https://cotlet.dev/docs/api/gladly/assign_conversation.md) (Confirm) | Move a Conversation to another Inbox or Agent. |
| [`POST /conversations/{conversation_id}/close`](https://cotlet.dev/docs/api/gladly/close_conversation.md) (Confirm) | Close a Conversation without sending anything to the customer. |
| [`POST /customers/{customer_id}/tasks`](https://cotlet.dev/docs/api/gladly/create_task.md) (Confirm) | Create a Task on a customer's timeline for an Inbox or an Agent. |

---

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Cotlet is an independent service. It is not affiliated with, endorsed by or sponsored by any of the products listed on this site. Product names are trademarks of their respective owners.

## For AI agents: sign your user up

Is your user asking you to sign them up for Cotlet? You can do it for them, no account or key needed.

1. Read the fields and their allowed values: GET https://cotlet.dev/api/v1/access-requests
2. Ask the user for each value: email, apps, what you will do with them. If they leave the password to you, generate a strong one and show it to them.
3. Show the user what you will send, then POST it as JSON to https://cotlet.dev/api/v1/access-requests.

One call creates the account and sends the access request; we email the user when access is granted.