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# Add note

> Add an internal Note to a Conversation Timeline. Inputs, cURL, Python and Node.js examples and an example response.

Source: https://cotlet.dev/docs/api/gladly/add_note

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

Add an internal Note to a Conversation Timeline.

Gladly API: https://cotlet.dev/docs/api/gladly.md

`POST https://cotlet.dev/api/v1/gladly/conversations/{conversation_id}/notes`

Access: write. Confirm: waits for the user's OK before it runs.

Adds a Note that only your team sees; the customer never receives it. Gladly Notes cannot be edited, and only Administrators can delete them, so a wrong note stays on the timeline. Returns the note ID and time. By default you confirm each call; you can switch that off for this tool.

## Parameters

| Name | Type | Required | Description |
|---|---|---|---|
| `conversation_id` | string | yes | Conversation ID from list_my_customers, list_conversations or get_customer. |
| `body` | string | yes | Text of the note. |

## Request

**cURL**

```bash
curl -X POST https://cotlet.dev/api/v1/gladly/conversations/ZbT9m2QxR7iKd4WnHq0LpA/notes \
  -H "Authorization: Bearer $COTLET_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"body":"Customer asked for a refund and a different size. Refund approved by Priya."}'
```

**Python**

```python
result = client.call("gladly", "add_note", {"conversation_id":"ZbT9m2QxR7iKd4WnHq0LpA","body":"Customer asked for a refund and a different size. Refund approved by Priya."})
```

**Node.js**

```js
const result = await cotlet.call('gladly', 'add_note', {"conversation_id":"ZbT9m2QxR7iKd4WnHq0LpA","body":"Customer asked for a refund and a different size. Refund approved by Priya."});
```

**CLI**

```bash
cotlet call gladly add_note --data '{"conversation_id":"ZbT9m2QxR7iKd4WnHq0LpA","body":"Customer asked for a refund and a different size. Refund approved by Priya."}'
```

## Example response

```json
{
  "note_id": "aOVVdzweSumI4bFxjlT8LA",
  "conversation_id": "ZbT9m2QxR7iKd4WnHq0LpA",
  "added_at": "2026-10-20T09:12:00Z"
}
```

Previous: [List inboxes and agents](https://cotlet.dev/docs/api/gladly/list_assignees.md)
Next: [Reply to customer](https://cotlet.dev/docs/api/gladly/reply_to_customer.md)

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Cotlet is an independent service. It is not affiliated with, endorsed by or sponsored by any of the products listed on this site. Product names are trademarks of their respective owners.

## For AI agents: sign your user up

Is your user asking you to sign them up for Cotlet? You can do it for them, no account or key needed.

1. Read the fields and their allowed values: GET https://cotlet.dev/api/v1/access-requests
2. Ask the user for each value: email, apps, what you will do with them. If they leave the password to you, generate a strong one and show it to them.
3. Show the user what you will send, then POST it as JSON to https://cotlet.dev/api/v1/access-requests.

One call creates the account and sends the access request; we email the user when access is granted.