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# Close conversation

> Close a Conversation without sending anything to the customer. Inputs, cURL, Python and Node.js examples and an example response.

Source: https://cotlet.dev/docs/api/gladly/close_conversation

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

Close a Conversation without sending anything to the customer.

Gladly API: https://cotlet.dev/docs/api/gladly.md

`POST https://cotlet.dev/api/v1/gladly/conversations/{conversation_id}/close`

Access: write. Confirm: waits for the user's OK before it runs.

Does what Close does in Gladly. It does not message the customer, and Gladly will not close a Conversation during an active phone call. Returns the new status. A closed Conversation can be reopened, but your team sees the change. By default you confirm each call; you can switch that off for this tool.

## Parameters

| Name | Type | Required | Description |
|---|---|---|---|
| `conversation_id` | string | yes | Conversation ID from list_my_customers, list_conversations or get_customer. |

## Request

**cURL**

```bash
curl -X POST https://cotlet.dev/api/v1/gladly/conversations/ZbT9m2QxR7iKd4WnHq0LpA/close \
  -H "Authorization: Bearer $COTLET_API_KEY"
```

**Python**

```python
result = client.call("gladly", "close_conversation", {"conversation_id":"ZbT9m2QxR7iKd4WnHq0LpA"})
```

**Node.js**

```js
const result = await cotlet.call('gladly', 'close_conversation', {"conversation_id":"ZbT9m2QxR7iKd4WnHq0LpA"});
```

**CLI**

```bash
cotlet call gladly close_conversation --data '{"conversation_id":"ZbT9m2QxR7iKd4WnHq0LpA"}'
```

## Example response

```json
{
  "conversation_id": "ZbT9m2QxR7iKd4WnHq0LpA",
  "status": "closed"
}
```

Previous: [Assign conversation](https://cotlet.dev/docs/api/gladly/assign_conversation.md)
Next: [Create task](https://cotlet.dev/docs/api/gladly/create_task.md)

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Cotlet is an independent service. It is not affiliated with, endorsed by or sponsored by any of the products listed on this site. Product names are trademarks of their respective owners.

## For AI agents: sign your user up

Is your user asking you to sign them up for Cotlet? You can do it for them, no account or key needed.

1. Read the fields and their allowed values: GET https://cotlet.dev/api/v1/access-requests
2. Ask the user for each value: email, apps, what you will do with them. If they leave the password to you, generate a strong one and show it to them.
3. Show the user what you will send, then POST it as JSON to https://cotlet.dev/api/v1/access-requests.

One call creates the account and sends the access request; we email the user when access is granted.