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# Create task

> Create a Task on a customer's timeline for an Inbox or an Agent. Inputs, cURL, Python and Node.js examples and an example response.

Source: https://cotlet.dev/docs/api/gladly/create_task

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

Create a Task on a customer's timeline for an Inbox or an Agent.

Gladly API: https://cotlet.dev/docs/api/gladly.md

`POST https://cotlet.dev/api/v1/gladly/customers/{customer_id}/tasks`

Access: write. Confirm: waits for the user's OK before it runs.

Uses the Task Composer. The owner sees the Task in My Customers if they are assigned to that Inbox. Gladly cannot delete a Task after it is created, so check get_customer for an existing one first. Returns the Task ID. By default you confirm each call; you can switch that off for this tool.

## Parameters

| Name | Type | Required | Description |
|---|---|---|---|
| `customer_id` | string | yes | Customer ID from search_customers or list_my_customers. |
| `body` | string | yes | What the Task asks for. |
| `assignee_inbox_id` | string | no | Inbox ID from list_assignees. |
| `assignee_agent_id` | string | no | Agent ID from list_assignees. |
| `due_at` | datetime | yes | Due date and time in ISO 8601. |

## Request

**cURL**

```bash
curl -X POST https://cotlet.dev/api/v1/gladly/customers/o2sg-TMTSD2rTwMuxzewbA/tasks \
  -H "Authorization: Bearer $COTLET_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"body":"Confirm refund went out","assignee_inbox_id":"vZgCEQlDR6aQz_0HeWZ9_Q","due_at":"2026-10-23T17:00:00Z"}'
```

**Python**

```python
result = client.call("gladly", "create_task", {"customer_id":"o2sg-TMTSD2rTwMuxzewbA","body":"Confirm refund went out","assignee_inbox_id":"vZgCEQlDR6aQz_0HeWZ9_Q","due_at":"2026-10-23T17:00:00Z"})
```

**Node.js**

```js
const result = await cotlet.call('gladly', 'create_task', {"customer_id":"o2sg-TMTSD2rTwMuxzewbA","body":"Confirm refund went out","assignee_inbox_id":"vZgCEQlDR6aQz_0HeWZ9_Q","due_at":"2026-10-23T17:00:00Z"});
```

**CLI**

```bash
cotlet call gladly create_task --data '{"customer_id":"o2sg-TMTSD2rTwMuxzewbA","body":"Confirm refund went out","assignee_inbox_id":"vZgCEQlDR6aQz_0HeWZ9_Q","due_at":"2026-10-23T17:00:00Z"}'
```

## Example response

```json
{
  "task_id": "pOVVdzweSumI4bFxjlT8LA",
  "customer_id": "o2sg-TMTSD2rTwMuxzewbA",
  "owner": "Billing inbox",
  "due_at": "2026-10-23T17:00:00Z"
}
```

Previous: [Close conversation](https://cotlet.dev/docs/api/gladly/close_conversation.md)

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## For AI agents: sign your user up

Is your user asking you to sign them up for Cotlet? You can do it for them, no account or key needed.

1. Read the fields and their allowed values: GET https://cotlet.dev/api/v1/access-requests
2. Ask the user for each value: email, apps, what you will do with them. If they leave the password to you, generate a strong one and show it to them.
3. Show the user what you will send, then POST it as JSON to https://cotlet.dev/api/v1/access-requests.

One call creates the account and sends the access request; we email the user when access is granted.