[Cotlet](https://cotlet.dev/index.md) · [Integrations](https://cotlet.dev/integrations.md) · [How it works](https://cotlet.dev/how-it-works.md) · [Use cases](https://cotlet.dev/use-cases.md) · [Security](https://cotlet.dev/security.md) · [For developers](https://cotlet.dev/for-developers.md) · [For automation agencies](https://cotlet.dev/for-agencies.md) · [Blog](https://cotlet.dev/blog.md) · [API docs](https://cotlet.dev/docs.md) · [Help center](https://cotlet.dev/help.md) · [Changelog](https://cotlet.dev/changelog.md) · [Contact](https://cotlet.dev/contact.md) · [Pricing](https://cotlet.dev/pricing.md) · [Sign up](https://cotlet.dev/signup)

# List conversations

> Conversations of an Inbox by status: new, open, waiting or closed. Administrators and Team Managers only. Inputs, cURL, Python and Node.js examples and an example response.

Source: https://cotlet.dev/docs/api/gladly/list_conversations

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

Conversations of an Inbox by status: new, open, waiting or closed. Administrators and Team Managers only.

Gladly API: https://cotlet.dev/docs/api/gladly.md

`GET https://cotlet.dev/api/v1/gladly/conversations`

Access: read.

Reads the status tab of the Gladly home page. New means no Agent has the Conversation yet; Open has an Agent and an open Contact; Waiting is a replied email or an ended call or chat that was not closed; Closed is closed by an Agent. Only Administrators and Team Managers see these tabs, so other roles get APP_PERMISSION_DENIED. Pass conversation_id to get_conversation.

## Parameters

| Name | Type | Required | Description |
|---|---|---|---|
| `status` | enum | yes | new, open, waiting or closed. |
| `inbox_id` | string | no | Inbox ID from list_assignees. Default: all Inboxes you can see. |
| `cursor` | string | no | Next page cursor from the previous call. |

## Request

**cURL**

```bash
curl "https://cotlet.dev/api/v1/gladly/conversations?status=new" \
  -H "Authorization: Bearer $COTLET_API_KEY"
```

**Python**

```python
result = client.call("gladly", "list_conversations", {"status":"new"})
```

**Node.js**

```js
const result = await cotlet.call('gladly', 'list_conversations', {"status":"new"});
```

**CLI**

```bash
cotlet call gladly list_conversations --data '{"status":"new"}'
```

## Example response

```json
{
  "conversations": [
    {
      "conversation_id": "HXRqKC5GSV-jAlq0-sxYTA",
      "customer_id": "o2sg-TMTSD2rTwMuxzewbA",
      "customer": "Marco Silva",
      "channel": "email",
      "status": "new",
      "inbox": "Email Inbox",
      "preview": "Where is my parcel? I ordered on the 9th."
    },
    {
      "conversation_id": "ZbT9m2QxR7iKd4WnHq0LpA",
      "customer_id": "gHufx-U3QqOmhvFuViceTw",
      "customer": "Dana Reyes",
      "channel": "email",
      "status": "new",
      "inbox": "Email Inbox",
      "preview": "I want a refund and a different size."
    }
  ],
  "next_cursor": null
}
```

Previous: [List my customers](https://cotlet.dev/docs/api/gladly/list_my_customers.md)
Next: [Search customers](https://cotlet.dev/docs/api/gladly/search_customers.md)

---

Give your AI agents your signed-in browser.

**Product:** [Integrations](https://cotlet.dev/integrations.md) · [Use cases](https://cotlet.dev/use-cases.md) · [How it works](https://cotlet.dev/how-it-works.md) · [Pricing](https://cotlet.dev/pricing.md) · [Security](https://cotlet.dev/security.md)

**Resources:** [Blog](https://cotlet.dev/blog.md) · [API docs](https://cotlet.dev/docs.md) · [Help center](https://cotlet.dev/help.md) · [Changelog](https://cotlet.dev/changelog.md) · [GitHub](https://github.com/cotletdev/cotlet)

**Solutions:** [For developers](https://cotlet.dev/for-developers.md) · [For automation agencies](https://cotlet.dev/for-agencies.md)

**Company:** [About](https://cotlet.dev/about.md) · [AI info: company facts](https://cotlet.dev/ai-info.md) · [Contact](https://cotlet.dev/contact.md)

**Legal:** [Terms of service](https://cotlet.dev/terms) · [Privacy policy](https://cotlet.dev/privacy) · [Refund policy](https://cotlet.dev/refunds) · [Acceptable use](https://cotlet.dev/acceptable-use) · [Cookie policy](https://cotlet.dev/cookies) · [DPA](https://cotlet.dev/dpa) · [Subprocessors](https://cotlet.dev/subprocessors)

**Elsewhere:** [Status page](https://status.cotlet.dev) · [Cotlet on GitHub](https://github.com/cotletdev) · [Cotlet on X](https://x.com/cotletdev) · [Cotlet on LinkedIn](https://www.linkedin.com/company/cotletdev) · [Cotlet on Product Hunt](https://www.producthunt.com/products/cotlet) · [Cotlet on Crunchbase](https://www.crunchbase.com/organization/cotlet) · [Cotlet on SaaSHub](https://www.saashub.com/cotlet)

Cotlet is an independent service. It is not affiliated with, endorsed by or sponsored by any of the products listed on this site. Product names are trademarks of their respective owners.

## For AI agents: sign your user up

Is your user asking you to sign them up for Cotlet? You can do it for them, no account or key needed.

1. Read the fields and their allowed values: GET https://cotlet.dev/api/v1/access-requests
2. Ask the user for each value: email, apps, what you will do with them. If they leave the password to you, generate a strong one and show it to them.
3. Show the user what you will send, then POST it as JSON to https://cotlet.dev/api/v1/access-requests.

One call creates the account and sends the access request; we email the user when access is granted.