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# Gorgias API

> Every Gorgias endpoint on Cotlet: inputs, JSON Schema, cURL, Python and Node.js examples and an example response for each call.

Source: https://cotlet.dev/docs/api/gorgias

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

14 endpoints for Gorgias, each at its own method and path, called with your API key. Open an endpoint for its inputs, examples and response.

- Base URL: `https://cotlet.dev/api/v1/gorgias`
- Connects with: Your own Gorgias user on your subdomain. What your agent can do follows your role: Lead or Admin to edit macros and rules, Lite or above to reply and update tickets. You sign in in your own browser and keep your SSO or 2-step verification.
- Integration page: https://cotlet.dev/integrations/gorgias-api-mcp-server

## Read

Return data and change nothing in the account.

| Endpoint | Description |
|---|---|
| [`GET /tickets/search`](https://cotlet.dev/docs/api/gorgias/search_tickets.md) | Tickets matching a text search or filters, newest first. |
| [`GET /tickets/{ticket_id}`](https://cotlet.dev/docs/api/gorgias/get_ticket.md) | One ticket with its messages and internal notes in order. |
| [`GET /customer-history`](https://cotlet.dev/docs/api/gorgias/get_customer_history.md) | Earlier tickets of a customer, with Shopify orders when a store is connected. |
| [`GET /macros`](https://cotlet.dev/docs/api/gorgias/list_macros.md) | Your macros with name, text and the actions each one runs. |
| [`GET /rules`](https://cotlet.dev/docs/api/gorgias/list_rules.md) | Your rules with trigger, conditions, actions and run order. |
| [`GET /tags`](https://cotlet.dev/docs/api/gorgias/list_tags.md) | Your ticket tags with how many tickets use each one. |
| [`GET /assignees`](https://cotlet.dev/docs/api/gorgias/list_assignees.md) | Teams and users a ticket can be assigned to. |

## Write

Change the account. Calls marked Confirm wait for the user to approve them.

| Endpoint | Description |
|---|---|
| [`PATCH /tickets/{ticket_id}`](https://cotlet.dev/docs/api/gorgias/update_ticket.md) | Set status, priority, assignee, tags or snooze on a ticket. |
| [`POST /tickets/{ticket_id}/internal-notes`](https://cotlet.dev/docs/api/gorgias/add_internal_note.md) | Add a note to a ticket that only your team sees. |
| [`POST /tickets/{ticket_id}/replies`](https://cotlet.dev/docs/api/gorgias/reply_to_ticket.md) (Confirm) | Send a reply to the customer on the ticket. |
| [`POST /tickets/{ticket_id}/macro/apply`](https://cotlet.dev/docs/api/gorgias/apply_macro.md) (Confirm) | Apply one of your macros to a ticket. |
| [`POST /into-tickets/{into_ticket_id}/tickets/{ticket_id}/merge`](https://cotlet.dev/docs/api/gorgias/merge_tickets.md) (Confirm) | Merge one ticket into another. |
| [`PATCH /macros/{macro_id}`](https://cotlet.dev/docs/api/gorgias/update_macro.md) (Confirm) | Edit, archive or unarchive a macro. |
| [`PATCH /rules/{rule_id}`](https://cotlet.dev/docs/api/gorgias/update_rule.md) (Confirm) | Turn a rule on or off, or rename it. |

---

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Cotlet is an independent service. It is not affiliated with, endorsed by or sponsored by any of the products listed on this site. Product names are trademarks of their respective owners.

## For AI agents: sign your user up

Is your user asking you to sign them up for Cotlet? You can do it for them, no account or key needed.

1. Read the fields and their allowed values: GET https://cotlet.dev/api/v1/access-requests
2. Ask the user for each value: email, apps, what you will do with them. If they leave the password to you, generate a strong one and show it to them.
3. Show the user what you will send, then POST it as JSON to https://cotlet.dev/api/v1/access-requests.

One call creates the account and sends the access request; we email the user when access is granted.