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# Merge tickets

> Merge one ticket into another. Inputs, cURL, Python and Node.js examples and an example response.

Source: https://cotlet.dev/docs/api/gorgias/merge_tickets

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

Merge one ticket into another.

Gorgias API: https://cotlet.dev/docs/api/gorgias.md

`POST https://cotlet.dev/api/v1/gorgias/into-tickets/{into_ticket_id}/tickets/{ticket_id}/merge`

Access: write. Confirm: waits for the user's OK before it runs.

Uses Merge ticket in the app. When the two tickets differ, you choose which Subject, Assignee and Customer to keep; the call takes these from keep_from. Gorgias limits merging of two chat tickets to the same customer. A merge is not undone with one call. By default you confirm each call; you can switch that off for this tool.

## Parameters

| Name | Type | Required | Description |
|---|---|---|---|
| `ticket_id` | integer | yes | Ticket to merge away. |
| `into_ticket_id` | integer | yes | Ticket to keep. |
| `keep_from` | enum | no | source or target: which ticket supplies Subject, Assignee and Customer. Default: target. |

## Request

**cURL**

```bash
curl -X POST https://cotlet.dev/api/v1/gorgias/into-tickets/1/tickets/1/merge \
  -H "Authorization: Bearer $COTLET_API_KEY"
```

**Python**

```python
result = client.call("gorgias", "merge_tickets", {"ticket_id":1,"into_ticket_id":1})
```

**Node.js**

```js
const result = await cotlet.call('gorgias', 'merge_tickets', {"ticket_id":1,"into_ticket_id":1});
```

**CLI**

```bash
cotlet call gorgias merge_tickets --data '{"ticket_id":1,"into_ticket_id":1}'
```

## Example response

```json
{
  "kept_ticket_id": 10311,
  "merged_ticket_id": 10482,
  "subject": "Wrong size",
  "keep_from": "target"
}
```

Previous: [Apply macro](https://cotlet.dev/docs/api/gorgias/apply_macro.md)
Next: [Update macro](https://cotlet.dev/docs/api/gorgias/update_macro.md)

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## For AI agents: sign your user up

Is your user asking you to sign them up for Cotlet? You can do it for them, no account or key needed.

1. Read the fields and their allowed values: GET https://cotlet.dev/api/v1/access-requests
2. Ask the user for each value: email, apps, what you will do with them. If they leave the password to you, generate a strong one and show it to them.
3. Show the user what you will send, then POST it as JSON to https://cotlet.dev/api/v1/access-requests.

One call creates the account and sends the access request; we email the user when access is granted.