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# Apply canned action

> Apply a canned action to a ticket as a reply or a private note and submit it. Inputs, cURL, Python and Node.js examples and an example response.

Source: https://cotlet.dev/docs/api/happyfox/apply_canned_action

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

Apply a canned action to a ticket as a reply or a private note and submit it.

HappyFox API: https://cotlet.dev/docs/api/happyfox.md

`POST https://cotlet.dev/api/v1/happyfox/tickets/{ticket_id}/canned-actions/{canned_action_id}/apply`

Access: write. Confirm: waits for the user's OK before it runs.

Picks the canned action in the ticket editor, fills in its response and property changes, and submits. mode reply emails the contact; mode private_note does not. The action must be defined for the ticket's category, or the call fails and lists the actions that are. By default you confirm each call; you can switch that off for this tool.

## Parameters

| Name | Type | Required | Description |
|---|---|---|---|
| `ticket_id` | integer | yes | Ticket ID from search_tickets. |
| `canned_action_id` | integer | yes | Canned action ID from list_canned_actions. |
| `mode` | enum | no | reply or private_note. Default: reply. |

## Request

**cURL**

```bash
curl -X POST https://cotlet.dev/api/v1/happyfox/tickets/2090/canned-actions/31/apply \
  -H "Authorization: Bearer $COTLET_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"mode":"reply"}'
```

**Python**

```python
result = client.call("happyfox", "apply_canned_action", {"ticket_id":2090,"canned_action_id":31,"mode":"reply"})
```

**Node.js**

```js
const result = await cotlet.call('happyfox', 'apply_canned_action', {"ticket_id":2090,"canned_action_id":31,"mode":"reply"});
```

**CLI**

```bash
cotlet call happyfox apply_canned_action --data '{"ticket_id":2090,"canned_action_id":31,"mode":"reply"}'
```

## Example response

```json
{
  "ticket_id": 2090,
  "update_id": 88140,
  "mode": "reply",
  "canned_action": "Password reset steps",
  "changed": {
    "status": "Awaiting customer"
  },
  "created_at": "2026-10-20T09:03:00Z"
}
```

Previous: [Update ticket](https://cotlet.dev/docs/api/happyfox/update_ticket.md)

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## For AI agents: sign your user up

Is your user asking you to sign them up for Cotlet? You can do it for them, no account or key needed.

1. Read the fields and their allowed values: GET https://cotlet.dev/api/v1/access-requests
2. Ask the user for each value: email, apps, what you will do with them. If they leave the password to you, generate a strong one and show it to them.
3. Show the user what you will send, then POST it as JSON to https://cotlet.dev/api/v1/access-requests.

One call creates the account and sends the access request; we email the user when access is granted.