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# Help Scout API

> Every Help Scout endpoint on Cotlet: inputs, JSON Schema, cURL, Python and Node.js examples and an example response for each call.

Source: https://cotlet.dev/docs/api/help-scout

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

14 endpoints for Help Scout, each at its own method and path, called with your API key. Open an endpoint for its inputs, examples and response.

- Base URL: `https://cotlet.dev/api/v1/help-scout`
- Connects with: Your own Help Scout user account (Account Owner, Administrator or User; Light Users cannot assign conversations). The agent acts as you and sees only the inboxes you can open.
- Integration page: https://cotlet.dev/integrations/help-scout-api-mcp-server

## Read

Return data and change nothing in the account.

| Endpoint | Description |
|---|---|
| [`GET /conversations/search`](https://cotlet.dev/docs/api/help-scout/search_conversations.md) | Conversations matching a Help Scout search: status, tag, assignee, subject and free text. |
| [`GET /conversations/{conversation_id}`](https://cotlet.dev/docs/api/help-scout/get_conversation.md) | One conversation with its customer, status, assignee, tags and every thread, notes included. |
| [`GET /inboxes`](https://cotlet.dev/docs/api/help-scout/list_inboxes.md) | Inboxes your account can open, with their folders. |
| [`GET /saved-replies`](https://cotlet.dev/docs/api/help-scout/list_saved_replies.md) | Saved replies of an inbox, with their names and text. |
| [`GET /tags`](https://cotlet.dev/docs/api/help-scout/list_tags.md) | Tags in use, with how many conversations carry each. |
| [`GET /docs-articles/search`](https://cotlet.dev/docs/api/help-scout/search_docs_articles.md) | Docs articles matching a search, across your Docs sites. |
| [`GET /articles/{article_id}/docs-article`](https://cotlet.dev/docs/api/help-scout/get_docs_article.md) | One Docs article with its text, status, collection and draft. |

## Write

Change the account. Calls marked Confirm wait for the user to approve them.

| Endpoint | Description |
|---|---|
| [`POST /conversations/{conversation_id}/replies`](https://cotlet.dev/docs/api/help-scout/send_reply.md) (Confirm) | Reply to the customer of a conversation and set its status. |
| [`POST /conversations/{conversation_id}/notes`](https://cotlet.dev/docs/api/help-scout/add_note.md) | Add an internal note to a conversation. |
| [`POST /conversations/{conversation_id}/tag`](https://cotlet.dev/docs/api/help-scout/tag_conversation.md) | Add or remove tags on one conversation. |
| [`POST /conversations/{conversation_id}/assign`](https://cotlet.dev/docs/api/help-scout/assign_conversation.md) | Assign a conversation to a teammate, a team or nobody. |
| [`PUT /conversations/{conversation_id}/status`](https://cotlet.dev/docs/api/help-scout/set_conversation_status.md) | Change a conversation to active, pending or closed. |
| [`POST /articles/{article_id}/docs-article-draft/save`](https://cotlet.dev/docs/api/help-scout/save_docs_article_draft.md) | Save new text as the draft of a Docs article without changing the live article. |
| [`POST /articles/{article_id}/docs-article/publish`](https://cotlet.dev/docs/api/help-scout/publish_docs_article.md) (Confirm) | Publish the draft of a Docs article, or unpublish the article. |

---

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Cotlet is an independent service. It is not affiliated with, endorsed by or sponsored by any of the products listed on this site. Product names are trademarks of their respective owners.

## For AI agents: sign your user up

Is your user asking you to sign them up for Cotlet? You can do it for them, no account or key needed.

1. Read the fields and their allowed values: GET https://cotlet.dev/api/v1/access-requests
2. Ask the user for each value: email, apps, what you will do with them. If they leave the password to you, generate a strong one and show it to them.
3. Show the user what you will send, then POST it as JSON to https://cotlet.dev/api/v1/access-requests.

One call creates the account and sends the access request; we email the user when access is granted.