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# Jitbit API

> Every Jitbit endpoint on Cotlet: inputs, JSON Schema, cURL, Python and Node.js examples and an example response for each call.

Source: https://cotlet.dev/docs/api/jitbit

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

14 endpoints for Jitbit, each at its own method and path, called with your API key. Open an endpoint for its inputs, examples and response.

- Base URL: `https://cotlet.dev/api/v1/jitbit`
- Connects with: Your own Jitbit Helpdesk login on your company address, as an administrator or technician. What your agent can do follows your role. SSO and two-factor authentication work as usual in your own browser.
- Integration page: https://cotlet.dev/integrations/jitbit-api-mcp-server

## Read

Return data and change nothing in the account.

| Endpoint | Description |
|---|---|
| [`GET /tickets`](https://cotlet.dev/docs/api/jitbit/list_tickets.md) | Tickets you may see, filtered by mode, category, status, priority, tag, company or date. |
| [`GET /tickets/search`](https://cotlet.dev/docs/api/jitbit/search_tickets.md) | Tickets that match a search phrase, with optional category, status, technician or date filters. |
| [`GET /tickets/{ticket_id}`](https://cotlet.dev/docs/api/jitbit/get_ticket.md) | One ticket with its details, tags and every comment, public and technician-only. |
| [`GET /categories`](https://cotlet.dev/docs/api/jitbit/list_categories.md) | Ticket categories you may see, with their section. |
| [`GET /categories/{category_id}/technicians`](https://cotlet.dev/docs/api/jitbit/list_technicians.md) | Technicians who can be assigned tickets in one category. |
| [`GET /canned-responses`](https://cotlet.dev/docs/api/jitbit/list_canned_responses.md) | Canned responses with name, folder and text. |
| [`GET /kbs/search`](https://cotlet.dev/docs/api/jitbit/search_kb.md) | Knowledge base articles that match a phrase, with category and tags. |
| [`GET /articles/{article_id}/kb-article`](https://cotlet.dev/docs/api/jitbit/get_kb_article.md) | One knowledge base article with its full text. |

## Write

Change the account. Calls marked Confirm wait for the user to approve them.

| Endpoint | Description |
|---|---|
| [`POST /tickets/{ticket_id}/replies`](https://cotlet.dev/docs/api/jitbit/reply_to_ticket.md) (Confirm) | Post a reply to the customer or an internal note for technicians on a ticket. |
| [`PATCH /tickets/{ticket_id}`](https://cotlet.dev/docs/api/jitbit/update_ticket.md) (Confirm) | Change priority, status, category, due date or tags of one ticket. |
| [`POST /technicians/{technician_id}/tickets/{ticket_id}/assign`](https://cotlet.dev/docs/api/jitbit/assign_ticket.md) (Confirm) | Assign one ticket to a technician. |
| [`POST /tickets/{ticket_id}/close`](https://cotlet.dev/docs/api/jitbit/close_ticket.md) (Confirm) | Close one ticket, optionally without the closed email. |
| [`POST /categories/{category_id}/tickets`](https://cotlet.dev/docs/api/jitbit/create_ticket.md) (Confirm) | Create a ticket in a category, optionally on behalf of a user and assigned to a technician. |
| [`POST /merged-tickets/{merged_ticket_id}/tickets/{ticket_id}/merge`](https://cotlet.dev/docs/api/jitbit/merge_tickets.md) (Confirm) | Merge one ticket into another. |

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Cotlet is an independent service. It is not affiliated with, endorsed by or sponsored by any of the products listed on this site. Product names are trademarks of their respective owners.

## For AI agents: sign your user up

Is your user asking you to sign them up for Cotlet? You can do it for them, no account or key needed.

1. Read the fields and their allowed values: GET https://cotlet.dev/api/v1/access-requests
2. Ask the user for each value: email, apps, what you will do with them. If they leave the password to you, generate a strong one and show it to them.
3. Show the user what you will send, then POST it as JSON to https://cotlet.dev/api/v1/access-requests.

One call creates the account and sends the access request; we email the user when access is granted.