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# JivoChat API

> Every JivoChat endpoint on Cotlet: inputs, JSON Schema, cURL, Python and Node.js examples and an example response for each call.

Source: https://cotlet.dev/docs/api/jivochat

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

13 endpoints for JivoChat, each at its own method and path, called with your API key. Open an endpoint for its inputs, examples and response.

- Base URL: `https://cotlet.dev/api/v1/jivochat`
- Connects with: Your own JivoChat agent account (administrator for the aggregated report). You sign in once in your own Cloud Browser and keep your own settings.
- Integration page: https://cotlet.dev/integrations/jivochat-api-mcp-server

## Read

Return data and change nothing in the account.

| Endpoint | Description |
|---|---|
| [`GET /chats`](https://cotlet.dev/docs/api/jivochat/list_chats.md) | List chats from the Contact Center: Inbox, My dialogs, Archives or All, with an optional search. |
| [`GET /chats/{chat_id}`](https://cotlet.dev/docs/api/jivochat/get_chat.md) | Read one chat: every message, the client details and the chat topic. |
| [`GET /clients`](https://cotlet.dev/docs/api/jivochat/list_clients.md) | List the clients in the CRM section with their tags, status and assigned agent. |
| [`GET /clients/{client_id}`](https://cotlet.dev/docs/api/jivochat/get_client.md) | Read one client: contact details, company, status, category, tags, description and chat list. |
| [`GET /clients/{client_id}/duplicate-clients`](https://cotlet.dev/docs/api/jivochat/list_duplicate_clients.md) | List the clients JivoChat flags as duplicates of one client. |
| [`GET /chat-topics`](https://cotlet.dev/docs/api/jivochat/list_chat_topics.md) | List the chat topics your administrator set up, with their sub-topics. |
| [`GET /quick-phrases`](https://cotlet.dev/docs/api/jivochat/list_quick_phrases.md) | List the quick phrases your team shares, with their "/" shortcuts. |
| [`GET /aggregated-report`](https://cotlet.dev/docs/api/jivochat/get_aggregated_report.md) | Get accepted and missed chats and calls for a period, per channel and per agent. |

## Write

Change the account. Calls marked Confirm wait for the user to approve them.

| Endpoint | Description |
|---|---|
| [`POST /chats/{chat_id}/accept`](https://cotlet.dev/docs/api/jivochat/accept_chat.md) (Confirm) | Accept a waiting chat from the Inbox so it moves to My dialogs. |
| [`POST /chats/{chat_id}/replies`](https://cotlet.dev/docs/api/jivochat/reply_to_chat.md) (Confirm) | Send a text message to the client in a chat you accepted. |
| [`PUT /topics/{topic_id}/chats/{chat_id}/topic`](https://cotlet.dev/docs/api/jivochat/set_chat_topic.md) | Label a chat with one of your chat topics, as an agent does in the About chat block. |
| [`PATCH /clients/{client_id}/tags`](https://cotlet.dev/docs/api/jivochat/update_client_tags.md) | Add or remove tags on a client in the CRM section. |
| [`POST /duplicates/{duplicate_id}/clients/{client_id}/merge`](https://cotlet.dev/docs/api/jivochat/merge_clients.md) (Confirm) | Merge a duplicate client into another and pick which side wins on the fields that differ. |

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Cotlet is an independent service. It is not affiliated with, endorsed by or sponsored by any of the products listed on this site. Product names are trademarks of their respective owners.

## For AI agents: sign your user up

Is your user asking you to sign them up for Cotlet? You can do it for them, no account or key needed.

1. Read the fields and their allowed values: GET https://cotlet.dev/api/v1/access-requests
2. Ask the user for each value: email, apps, what you will do with them. If they leave the password to you, generate a strong one and show it to them.
3. Show the user what you will send, then POST it as JSON to https://cotlet.dev/api/v1/access-requests.

One call creates the account and sends the access request; we email the user when access is granted.