[Cotlet](https://cotlet.dev/index.md) · [Integrations](https://cotlet.dev/integrations.md) · [How it works](https://cotlet.dev/how-it-works.md) · [Use cases](https://cotlet.dev/use-cases.md) · [Security](https://cotlet.dev/security.md) · [For developers](https://cotlet.dev/for-developers.md) · [For automation agencies](https://cotlet.dev/for-agencies.md) · [Blog](https://cotlet.dev/blog.md) · [API docs](https://cotlet.dev/docs.md) · [Help center](https://cotlet.dev/help.md) · [Changelog](https://cotlet.dev/changelog.md) · [Contact](https://cotlet.dev/contact.md) · [Pricing](https://cotlet.dev/pricing.md) · [Sign up](https://cotlet.dev/signup)

# Snooze conversation

> Snooze a conversation until a time or until the customer replies. Inputs, cURL, Python and Node.js examples and an example response.

Source: https://cotlet.dev/docs/api/kustomer/snooze_conversation

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

Snooze a conversation until a time or until the customer replies.

Kustomer API: https://cotlet.dev/docs/api/kustomer.md

`POST https://cotlet.dev/api/v1/kustomer/conversations/{conversation_id}/snooze`

Access: write.

Sets the status to Snoozed. Choose a date and time to return to Open, or snooze until the customer replies. When the snooze ends, the assigned user gets an email and a notification. Snoozing reaches no customer and one more call removes it, so this call does not ask for confirmation. Your workflows run as usual after the status change.

## Parameters

| Name | Type | Required | Description |
|---|---|---|---|
| `conversation_id` | string | yes | Conversation ID from search_conversations. |
| `until` | string | no | ISO date and time when it returns to Open. Leave out to snooze until the customer replies. |

## Request

**cURL**

```bash
curl -X POST https://cotlet.dev/api/v1/kustomer/conversations/conversation_8c41d2/snooze \
  -H "Authorization: Bearer $COTLET_API_KEY"
```

**Python**

```python
result = client.call("kustomer", "snooze_conversation", {"conversation_id":"conversation_8c41d2"})
```

**Node.js**

```js
const result = await cotlet.call('kustomer', 'snooze_conversation', {"conversation_id":"conversation_8c41d2"});
```

**CLI**

```bash
cotlet call kustomer snooze_conversation --data '{"conversation_id":"conversation_8c41d2"}'
```

## Example response

```json
{
  "conversation_id": "6718d2e4a1b2c3d4e5f60733",
  "status": "snoozed",
  "snooze_until": "2026-10-20T09:00:00Z",
  "updated_at": "2026-10-17T09:03:00Z"
}
```

Previous: [Add tags to a conversation](https://cotlet.dev/docs/api/kustomer/add_tags.md)
Next: [Mark conversation done](https://cotlet.dev/docs/api/kustomer/mark_conversation_done.md)

---

Give your AI agents your signed-in browser.

**Product:** [Integrations](https://cotlet.dev/integrations.md) · [Use cases](https://cotlet.dev/use-cases.md) · [How it works](https://cotlet.dev/how-it-works.md) · [Pricing](https://cotlet.dev/pricing.md) · [Security](https://cotlet.dev/security.md)

**Resources:** [Blog](https://cotlet.dev/blog.md) · [API docs](https://cotlet.dev/docs.md) · [Help center](https://cotlet.dev/help.md) · [Changelog](https://cotlet.dev/changelog.md) · [GitHub](https://github.com/cotletdev/cotlet)

**Solutions:** [For developers](https://cotlet.dev/for-developers.md) · [For automation agencies](https://cotlet.dev/for-agencies.md)

**Company:** [About](https://cotlet.dev/about.md) · [AI info: company facts](https://cotlet.dev/ai-info.md) · [Contact](https://cotlet.dev/contact.md)

**Legal:** [Terms of service](https://cotlet.dev/terms) · [Privacy policy](https://cotlet.dev/privacy) · [Refund policy](https://cotlet.dev/refunds) · [Acceptable use](https://cotlet.dev/acceptable-use) · [Cookie policy](https://cotlet.dev/cookies) · [DPA](https://cotlet.dev/dpa) · [Subprocessors](https://cotlet.dev/subprocessors)

**Elsewhere:** [Status page](https://status.cotlet.dev) · [Cotlet on GitHub](https://github.com/cotletdev) · [Cotlet on X](https://x.com/cotletdev) · [Cotlet on LinkedIn](https://www.linkedin.com/company/cotletdev) · [Cotlet on Product Hunt](https://www.producthunt.com/products/cotlet) · [Cotlet on Crunchbase](https://www.crunchbase.com/organization/cotlet) · [Cotlet on SaaSHub](https://www.saashub.com/cotlet)

Cotlet is an independent service. It is not affiliated with, endorsed by or sponsored by any of the products listed on this site. Product names are trademarks of their respective owners.

## For AI agents: sign your user up

Is your user asking you to sign them up for Cotlet? You can do it for them, no account or key needed.

1. Read the fields and their allowed values: GET https://cotlet.dev/api/v1/access-requests
2. Ask the user for each value: email, apps, what you will do with them. If they leave the password to you, generate a strong one and show it to them.
3. Show the user what you will send, then POST it as JSON to https://cotlet.dev/api/v1/access-requests.

One call creates the account and sends the access request; we email the user when access is granted.