[Cotlet](https://cotlet.dev/index.md) · [Integrations](https://cotlet.dev/integrations.md) · [How it works](https://cotlet.dev/how-it-works.md) · [Use cases](https://cotlet.dev/use-cases.md) · [Security](https://cotlet.dev/security.md) · [For developers](https://cotlet.dev/for-developers.md) · [For automation agencies](https://cotlet.dev/for-agencies.md) · [Blog](https://cotlet.dev/blog.md) · [API docs](https://cotlet.dev/docs.md) · [Help center](https://cotlet.dev/help.md) · [Changelog](https://cotlet.dev/changelog.md) · [Contact](https://cotlet.dev/contact.md) · [Pricing](https://cotlet.dev/pricing.md) · [Sign up](https://cotlet.dev/signup)

# Transfer chat

> Move a chat to another agent or to a group. Inputs, cURL, Python and Node.js examples and an example response.

Source: https://cotlet.dev/docs/api/livechat/transfer_chat

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

Move a chat to another agent or to a group.

LiveChat (Text) API: https://cotlet.dev/docs/api/livechat.md

`POST https://cotlet.dev/api/v1/livechat/chats/{chat_id}/transfer`

Access: write. Confirm: waits for the user's OK before it runs.

Transfers an active chat to one agent, or to a group where it goes to the first free agent by your routing rules. You cannot pick an agent inside another group. An optional private note goes along on Business and Enterprise. By default you confirm each call; you can switch that off for this tool.

## Parameters

| Name | Type | Required | Description |
|---|---|---|---|
| `chat_id` | string | yes | Chat ID from list_chats or list_archived_chats. |
| `agent_id` | string | no | Agent from list_agents. Use this or group. |
| `group` | string | no | Group from list_agents. Use this or agent_id. |
| `note` | string | no | Private note for the next agent. Business and Enterprise. |

## Request

**cURL**

```bash
curl -X POST https://cotlet.dev/api/v1/livechat/chats/chat_8c41d2/transfer \
  -H "Authorization: Bearer $COTLET_API_KEY"
```

**Python**

```python
result = client.call("livechat", "transfer_chat", {"chat_id":"chat_8c41d2"})
```

**Node.js**

```js
const result = await cotlet.call('livechat', 'transfer_chat', {"chat_id":"chat_8c41d2"});
```

**CLI**

```bash
cotlet call livechat transfer_chat --data '{"chat_id":"chat_8c41d2"}'
```

## Example response

```json
{
  "chat_id": "PJ0MRSHTDG",
  "status": "transferred",
  "to": {
    "group": "Billing"
  }
}
```

Previous: [Tag chat](https://cotlet.dev/docs/api/livechat/tag_chat.md)
Next: [Close and archive chat](https://cotlet.dev/docs/api/livechat/archive_chat.md)

---

Give your AI agents your signed-in browser.

**Product:** [Integrations](https://cotlet.dev/integrations.md) · [Use cases](https://cotlet.dev/use-cases.md) · [How it works](https://cotlet.dev/how-it-works.md) · [Pricing](https://cotlet.dev/pricing.md) · [Security](https://cotlet.dev/security.md)

**Resources:** [Blog](https://cotlet.dev/blog.md) · [API docs](https://cotlet.dev/docs.md) · [Help center](https://cotlet.dev/help.md) · [Changelog](https://cotlet.dev/changelog.md) · [GitHub](https://github.com/cotletdev/cotlet)

**Solutions:** [For developers](https://cotlet.dev/for-developers.md) · [For automation agencies](https://cotlet.dev/for-agencies.md)

**Company:** [About](https://cotlet.dev/about.md) · [AI info: company facts](https://cotlet.dev/ai-info.md) · [Contact](https://cotlet.dev/contact.md)

**Legal:** [Terms of service](https://cotlet.dev/terms) · [Privacy policy](https://cotlet.dev/privacy) · [Refund policy](https://cotlet.dev/refunds) · [Acceptable use](https://cotlet.dev/acceptable-use) · [Cookie policy](https://cotlet.dev/cookies) · [DPA](https://cotlet.dev/dpa) · [Subprocessors](https://cotlet.dev/subprocessors)

**Elsewhere:** [Status page](https://status.cotlet.dev) · [Cotlet on GitHub](https://github.com/cotletdev) · [Cotlet on X](https://x.com/cotletdev) · [Cotlet on LinkedIn](https://www.linkedin.com/company/cotletdev) · [Cotlet on Product Hunt](https://www.producthunt.com/products/cotlet) · [Cotlet on Crunchbase](https://www.crunchbase.com/organization/cotlet) · [Cotlet on SaaSHub](https://www.saashub.com/cotlet)

Cotlet is an independent service. It is not affiliated with, endorsed by or sponsored by any of the products listed on this site. Product names are trademarks of their respective owners.

## For AI agents: sign your user up

Is your user asking you to sign them up for Cotlet? You can do it for them, no account or key needed.

1. Read the fields and their allowed values: GET https://cotlet.dev/api/v1/access-requests
2. Ask the user for each value: email, apps, what you will do with them. If they leave the password to you, generate a strong one and show it to them.
3. Show the user what you will send, then POST it as JSON to https://cotlet.dev/api/v1/access-requests.

One call creates the account and sends the access request; we email the user when access is granted.