[Cotlet](https://cotlet.dev/index.md) · [Integrations](https://cotlet.dev/integrations.md) · [How it works](https://cotlet.dev/how-it-works.md) · [Use cases](https://cotlet.dev/use-cases.md) · [Security](https://cotlet.dev/security.md) · [For developers](https://cotlet.dev/for-developers.md) · [For automation agencies](https://cotlet.dev/for-agencies.md) · [Blog](https://cotlet.dev/blog.md) · [API docs](https://cotlet.dev/docs.md) · [Help center](https://cotlet.dev/help.md) · [Changelog](https://cotlet.dev/changelog.md) · [Contact](https://cotlet.dev/contact.md) · [Pricing](https://cotlet.dev/pricing.md) · [Sign up](https://cotlet.dev/signup) # SysAid API > Every SysAid endpoint on Cotlet: inputs, JSON Schema, cURL, Python and Node.js examples and an example response for each call. Source: https://cotlet.dev/docs/api/sysaid Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md) 12 endpoints for SysAid, each at its own method and path, called with your API key. Open an endpoint for its inputs, examples and response. - Base URL: `https://cotlet.dev/api/v1/sysaid` - Connects with: Your own SysAid agent login on your account address (yourcompany.sysaidit.com on Cloud). What your agent can do follows your role and permissions. You sign in in your own browser and keep your SSO or 2-step verification. - Integration page: https://cotlet.dev/integrations/sysaid-api-mcp-server ## Read Return data and change nothing in the account. | Endpoint | Description | |---|---| | [`GET /service-records/search`](https://cotlet.dev/docs/api/sysaid/search_service_records.md) | List the records in your SysAid queue that match a text search and filters. | | [`GET /records/{record_id}/service-record`](https://cotlet.dev/docs/api/sysaid/get_service_record.md) | Read one service record with its fields. | | [`GET /records/{record_id}/service-record-notes`](https://cotlet.dev/docs/api/sysaid/list_service_record_notes.md) | Read the notes written on a service record. | | [`GET /field-values`](https://cotlet.dev/docs/api/sysaid/list_field_values.md) | List the values your SysAid offers for a field, as its dropdown shows them. | | [`GET /agents-and-groups`](https://cotlet.dev/docs/api/sysaid/list_agents_and_groups.md) | List the agents and groups a record can be assigned to. | ## Write Change the account. Calls marked Confirm wait for the user to approve them. | Endpoint | Description | |---|---| | [`POST /service-records`](https://cotlet.dev/docs/api/sysaid/create_service_record.md) (Confirm) | Open a new incident or request. | | [`PATCH /records/{record_id}/service-record`](https://cotlet.dev/docs/api/sysaid/update_service_record.md) | Change the title, description, priority, impact or category of a record. | | [`POST /records/{record_id}/service-record/assign`](https://cotlet.dev/docs/api/sysaid/assign_service_record.md) (Confirm) | Assign a record to an agent, a group, or both. | | [`POST /records/{record_id}/notes`](https://cotlet.dev/docs/api/sysaid/add_note.md) (Confirm) | Write a note on a service record, internal by default. | | [`POST /records/{record_id}/messages`](https://cotlet.dev/docs/api/sysaid/send_message.md) (Confirm) | Email an agent, a user or a group from inside a service record. | | [`POST /records/{record_id}/service-record/resolve`](https://cotlet.dev/docs/api/sysaid/resolve_service_record.md) (Confirm) | Resolve a record with a solution and closure information. | | [`POST /primaries/{primary_id}/service-records/merge`](https://cotlet.dev/docs/api/sysaid/merge_service_records.md) (Confirm) | Merge duplicate records into one primary record. | --- Give your AI agents your signed-in browser. **Product:** [Integrations](https://cotlet.dev/integrations.md) · [Use cases](https://cotlet.dev/use-cases.md) · [How it works](https://cotlet.dev/how-it-works.md) · [Pricing](https://cotlet.dev/pricing.md) · [Security](https://cotlet.dev/security.md) **Resources:** [Blog](https://cotlet.dev/blog.md) · [API docs](https://cotlet.dev/docs.md) · [Help center](https://cotlet.dev/help.md) · [Changelog](https://cotlet.dev/changelog.md) · [GitHub](https://github.com/cotletdev/cotlet) **Solutions:** [For developers](https://cotlet.dev/for-developers.md) · [For automation agencies](https://cotlet.dev/for-agencies.md) **Company:** [About](https://cotlet.dev/about.md) · [AI info: company facts](https://cotlet.dev/ai-info.md) · [Contact](https://cotlet.dev/contact.md) **Legal:** [Terms of service](https://cotlet.dev/terms) · [Privacy policy](https://cotlet.dev/privacy) · [Refund policy](https://cotlet.dev/refunds) · [Acceptable use](https://cotlet.dev/acceptable-use) · [Cookie policy](https://cotlet.dev/cookies) · [DPA](https://cotlet.dev/dpa) · [Subprocessors](https://cotlet.dev/subprocessors) **Elsewhere:** [Status page](https://status.cotlet.dev) · [Cotlet on GitHub](https://github.com/cotletdev) · [Cotlet on X](https://x.com/cotletdev) · [Cotlet on LinkedIn](https://www.linkedin.com/company/cotletdev) · [Cotlet on Product Hunt](https://www.producthunt.com/products/cotlet) · [Cotlet on Crunchbase](https://www.crunchbase.com/organization/cotlet) · [Cotlet on SaaSHub](https://www.saashub.com/cotlet) Cotlet.dev is built by Bart Krawczyk and Jake Slugocki, the founders of Take Group sp. z o.o., ul. Wincentego Janasa 4, 40-855 Katowice, Poland. KRS 0000871398, NIP 6342984273, VAT EU: PL6342984273. [About us](https://cotlet.dev/about.md) Cotlet is an independent service. It is not affiliated with, endorsed by or sponsored by any of the products listed on this site. Product names are trademarks of their respective owners.