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# Create a service record

> Open a new incident or request. Inputs, cURL, Python and Node.js examples and an example response.

Source: https://cotlet.dev/docs/api/sysaid/create_service_record

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

Open a new incident or request.

SysAid API: https://cotlet.dev/docs/api/sysaid.md

`POST https://cotlet.dev/api/v1/sysaid/service-records`

Access: write. Confirm: waits for the user's OK before it runs.

Creates the record with the template defaults of its type and returns its ID. Your SysAid rules then run on it: routing rules, priority rules and any notifications you set up can reach the request user and agents. By default you confirm each call; you can switch that off for this tool.

## Parameters

| Name | Type | Required | Description |
|---|---|---|---|
| `type` | string | yes | incident or request. |
| `title` | string | yes | Title of the record. |
| `description` | string | no | What happened or what is needed. |
| `request_user` | string | no | Name of the person the record is for. Your own account when left out. |
| `priority` | string | no | Priority name from list_field_values. The default priority of your SysAid when left out. |

## Request

**cURL**

```bash
curl -X POST https://cotlet.dev/api/v1/sysaid/service-records \
  -H "Authorization: Bearer $COTLET_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"type":"type","title":"title"}'
```

**Python**

```python
result = client.call("sysaid", "create_service_record", {"type":"type","title":"title"})
```

**Node.js**

```js
const result = await cotlet.call('sysaid', 'create_service_record', {"type":"type","title":"title"});
```

**CLI**

```bash
cotlet call sysaid create_service_record --data '{"type":"type","title":"title"}'
```

## Example response

```json
{
  "id": 48251,
  "type": "request",
  "title": "Access to the shared finance mailbox",
  "status": "Open",
  "priority": "Priority 3",
  "request_user": "Sam Okafor",
  "created_at": "2026-10-23T08:30:00Z"
}
```

Previous: [List agents and groups](https://cotlet.dev/docs/api/sysaid/list_agents_and_groups.md)
Next: [Update a service record](https://cotlet.dev/docs/api/sysaid/update_service_record.md)

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