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# Get a service record

> Read one service record with its fields. Inputs, cURL, Python and Node.js examples and an example response.

Source: https://cotlet.dev/docs/api/sysaid/get_service_record

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

Read one service record with its fields.

SysAid API: https://cotlet.dev/docs/api/sysaid.md

`GET https://cotlet.dev/api/v1/sysaid/records/{record_id}/service-record`

Access: read.

Returns the record as the record page shows it: title, description, type, status, priority, impact, category, assignee, group, request user, company, department, due date, reopen counter, last modified time and who modified it. Notes come from list_service_record_notes. Fields your role cannot view are left out.

## Parameters

| Name | Type | Required | Description |
|---|---|---|---|
| `record_id` | integer | yes | Service record ID from search_service_records. IDs are unique across incidents, requests, problems and changes. |

## Request

**cURL**

```bash
curl https://cotlet.dev/api/v1/sysaid/records/1/service-record \
  -H "Authorization: Bearer $COTLET_API_KEY"
```

**Python**

```python
result = client.call("sysaid", "get_service_record", {"record_id":1})
```

**Node.js**

```js
const result = await cotlet.call('sysaid', 'get_service_record', {"record_id":1});
```

**CLI**

```bash
cotlet call sysaid get_service_record --data '{"record_id":1}'
```

## Example response

```json
{
  "id": 48230,
  "type": "incident",
  "title": "VPN drops every hour",
  "description": "The VPN client disconnects about every 60 minutes since Monday. Reconnecting works. Windows 11 laptop, working from home.",
  "status": "Open",
  "priority": "Priority 2",
  "impact": "Medium",
  "category": "Access > VPN",
  "assignee": null,
  "group": null,
  "request_user": "Lena Ortiz",
  "company": "Northwind",
  "department": "Finance",
  "due_date": "2026-10-26T17:00:00Z",
  "reopen_counter": 0,
  "modified_at": "2026-10-22T21:14:00Z",
  "modified_by": "Lena Ortiz"
}
```

Previous: [Search service records](https://cotlet.dev/docs/api/sysaid/search_service_records.md)
Next: [List notes of a record](https://cotlet.dev/docs/api/sysaid/list_service_record_notes.md)

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