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# List notes of a record

> Read the notes written on a service record. Inputs, cURL, Python and Node.js examples and an example response.

Source: https://cotlet.dev/docs/api/sysaid/list_service_record_notes

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

Read the notes written on a service record.

SysAid API: https://cotlet.dev/docs/api/sysaid.md

`GET https://cotlet.dev/api/v1/sysaid/records/{record_id}/service-record-notes`

Access: read.

Returns notes oldest first with author, time, text and whether the note is shared with the request user. Notes are internal unless the author shared them. Journey events that are not notes, such as status changes, are not included.

## Parameters

| Name | Type | Required | Description |
|---|---|---|---|
| `record_id` | integer | yes | Service record ID from search_service_records. IDs are unique across incidents, requests, problems and changes. |
| `cursor` | string | no | Next page cursor from the previous call. |

## Request

**cURL**

```bash
curl https://cotlet.dev/api/v1/sysaid/records/1/service-record-notes \
  -H "Authorization: Bearer $COTLET_API_KEY"
```

**Python**

```python
result = client.call("sysaid", "list_service_record_notes", {"record_id":1})
```

**Node.js**

```js
const result = await cotlet.call('sysaid', 'list_service_record_notes', {"record_id":1});
```

**CLI**

```bash
cotlet call sysaid list_service_record_notes --data '{"record_id":1}'
```

## Example response

```json
{
  "notes": [
    {
      "note_id": 9120,
      "author": "Jordan Reyes",
      "created_at": "2026-10-22T22:40:00Z",
      "shared_with_requester": false,
      "body": "Checked the VPN logs. The session timeout on the gateway is set to 60 minutes."
    },
    {
      "note_id": 9131,
      "author": "Lena Ortiz",
      "created_at": "2026-10-23T07:15:00Z",
      "shared_with_requester": true,
      "body": "Thanks, it has not dropped since this morning."
    }
  ],
  "next_cursor": null
}
```

Previous: [Get a service record](https://cotlet.dev/docs/api/sysaid/get_service_record.md)
Next: [List values of a field](https://cotlet.dev/docs/api/sysaid/list_field_values.md)

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