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# Merge service records

> Merge duplicate records into one primary record. Inputs, cURL, Python and Node.js examples and an example response.

Source: https://cotlet.dev/docs/api/sysaid/merge_service_records

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Merge duplicate records into one primary record.

SysAid API: https://cotlet.dev/docs/api/sysaid.md

`POST https://cotlet.dev/api/v1/sysaid/primaries/{primary_id}/service-records/merge`

Access: write. Confirm: waits for the user's OK before it runs.

Returns the primary record and the merged IDs. The merged records are closed and archived with the status "Merged-Archived", and the merge is written in the Journey of all of them. Your SysAid account needs the Merge service records permission. A merge cannot be undone. By default you confirm each call; you can switch that off for this tool.

## Parameters

| Name | Type | Required | Description |
|---|---|---|---|
| `primary_id` | integer | yes | ID of the record that stays in the queue. |
| `secondary_ids` | integer[] | yes | IDs of the records merged into it. At most 49, so the whole merge is up to 50 records. |
| `include` | string[] | no | What to copy into the primary record: attachments, messages, notes, activities. Nothing when left out. |
| `status` | string | no | Status of the primary record after the merge, from list_field_values. |
| `reason` | string | yes | Why the records are merged. Logged in the Journey. |

## Request

**cURL**

```bash
curl -X POST https://cotlet.dev/api/v1/sysaid/primaries/48230/service-records/merge \
  -H "Authorization: Bearer $COTLET_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"secondary_ids":[48236,48241],"include":["notes","attachments"],"status":"Open","reason":"Same VPN gateway timeout reported by three users"}'
```

**Python**

```python
result = client.call("sysaid", "merge_service_records", {"primary_id":48230,"secondary_ids":[48236,48241],"include":["notes","attachments"],"status":"Open","reason":"Same VPN gateway timeout reported by three users"})
```

**Node.js**

```js
const result = await cotlet.call('sysaid', 'merge_service_records', {"primary_id":48230,"secondary_ids":[48236,48241],"include":["notes","attachments"],"status":"Open","reason":"Same VPN gateway timeout reported by three users"});
```

**CLI**

```bash
cotlet call sysaid merge_service_records --data '{"primary_id":48230,"secondary_ids":[48236,48241],"include":["notes","attachments"],"status":"Open","reason":"Same VPN gateway timeout reported by three users"}'
```

## Example response

```json
{
  "primary_id": 48230,
  "merged_ids": [
    48236,
    48241
  ],
  "included": [
    "notes",
    "attachments"
  ],
  "status": "Open",
  "merged_at": "2026-10-23T09:20:00Z"
}
```

Previous: [Resolve a service record](https://cotlet.dev/docs/api/sysaid/resolve_service_record.md)

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