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# Resolve a service record

> Resolve a record with a solution and closure information. Inputs, cURL, Python and Node.js examples and an example response.

Source: https://cotlet.dev/docs/api/sysaid/resolve_service_record

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

Resolve a record with a solution and closure information.

SysAid API: https://cotlet.dev/docs/api/sysaid.md

`POST https://cotlet.dev/api/v1/sysaid/records/{record_id}/service-record/resolve`

Access: write. Confirm: waits for the user's OK before it runs.

Returns the closed record. Solution and closure information are required, as on the Resolution tab. Closing a record sends the request user a satisfaction survey link when you enabled the survey in SysAid, and a shared solution reaches them too. You need edit permission on the record. By default you confirm each call; you can switch that off for this tool.

## Parameters

| Name | Type | Required | Description |
|---|---|---|---|
| `record_id` | integer | yes | Service record ID from search_service_records. IDs are unique across incidents, requests, problems and changes. |
| `solution` | string | yes | Short summary of what fixed it. Usually shared with the request user. |
| `closure_information` | string | yes | How the record was closed, for example Solved On-site. |
| `status` | string | no | A closed status from list_field_values. Your default resolved status when left out. |
| `share_with_requester` | boolean | no | true tells the request user the solution. Default false. |

## Request

**cURL**

```bash
curl -X POST https://cotlet.dev/api/v1/sysaid/records/48417/service-record/resolve \
  -H "Authorization: Bearer $COTLET_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"solution":"Reinstalled the VPN client and reset the profile. The requester confirmed the connection holds.","closure_information":"Solved On-site","share_with_requester":true}'
```

**Python**

```python
result = client.call("sysaid", "resolve_service_record", {"record_id":48417,"solution":"Reinstalled the VPN client and reset the profile. The requester confirmed the connection holds.","closure_information":"Solved On-site","share_with_requester":True})
```

**Node.js**

```js
const result = await cotlet.call('sysaid', 'resolve_service_record', {"record_id":48417,"solution":"Reinstalled the VPN client and reset the profile. The requester confirmed the connection holds.","closure_information":"Solved On-site","share_with_requester":true});
```

**CLI**

```bash
cotlet call sysaid resolve_service_record --data '{"record_id":48417,"solution":"Reinstalled the VPN client and reset the profile. The requester confirmed the connection holds.","closure_information":"Solved On-site","share_with_requester":true}'
```

## Example response

```json
{
  "id": 48417,
  "status": "Closed",
  "closure_information": "Solved On-site",
  "shared_with_requester": true,
  "resolved_at": "2026-10-23T09:05:00Z"
}
```

Previous: [Send a message from a record](https://cotlet.dev/docs/api/sysaid/send_message.md)
Next: [Merge service records](https://cotlet.dev/docs/api/sysaid/merge_service_records.md)

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