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# Search service records

> List the records in your SysAid queue that match a text search and filters. Inputs, cURL, Python and Node.js examples and an example response.

Source: https://cotlet.dev/docs/api/sysaid/search_service_records

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

List the records in your SysAid queue that match a text search and filters.

SysAid API: https://cotlet.dev/docs/api/sysaid.md

`GET https://cotlet.dev/api/v1/sysaid/service-records/search`

Access: read.

Returns one page of records with ID, type, title, status, priority, assignee, requester, due date and creation time, plus next_cursor while more remain. Filters combine: a record must match all of them, as with column filters in the queue. Your agent sees the records your SysAid account can see.

## Parameters

| Name | Type | Required | Description |
|---|---|---|---|
| `query` | string | no | Text to find in ID, title, description and notes, like the search field above the queue. |
| `type` | string | no | incident, request, problem or change. |
| `status` | string | no | Status name as list_field_values returns it, for example Open or Pending. |
| `priority` | string | no | Priority name as list_field_values returns it. |
| `assignee` | string | no | Name of an agent from list_agents_and_groups, or unassigned. |
| `created_since` | string | no | ISO date. Only records created on or after it. |
| `sort_by` | string | no | A queue column name, for example Due Date or Priority. Sorted ascending unless sort_dir is desc. |
| `sort_dir` | string | no | asc or desc. |
| `cursor` | string | no | Next page cursor from the previous call. |

## Request

**cURL**

```bash
curl https://cotlet.dev/api/v1/sysaid/service-records/search \
  -H "Authorization: Bearer $COTLET_API_KEY"
```

**Python**

```python
result = client.call("sysaid", "search_service_records")
```

**Node.js**

```js
const result = await cotlet.call('sysaid', 'search_service_records');
```

**CLI**

```bash
cotlet call sysaid search_service_records
```

## Example response

```json
{
  "records": [
    {
      "id": 48230,
      "type": "incident",
      "title": "VPN drops every hour",
      "status": "Open",
      "priority": "Priority 2",
      "assignee": null,
      "request_user": "Lena Ortiz",
      "due_date": "2026-10-26T17:00:00Z",
      "created_at": "2026-10-22T21:14:00Z"
    },
    {
      "id": 48244,
      "type": "request",
      "title": "New laptop for onboarding",
      "status": "Open",
      "priority": "Priority 3",
      "assignee": null,
      "request_user": "Sam Okafor",
      "due_date": "2026-10-30T17:00:00Z",
      "created_at": "2026-10-23T06:02:00Z"
    }
  ],
  "next_cursor": null
}
```

Next: [Get a service record](https://cotlet.dev/docs/api/sysaid/get_service_record.md)

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