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# Send a message from a record

> Email an agent, a user or a group from inside a service record. Inputs, cURL, Python and Node.js examples and an example response.

Source: https://cotlet.dev/docs/api/sysaid/send_message

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

Email an agent, a user or a group from inside a service record.

SysAid API: https://cotlet.dev/docs/api/sysaid.md

`POST https://cotlet.dev/api/v1/sysaid/records/{record_id}/messages`

Access: write. Confirm: waits for the user's OK before it runs.

Sends an email notification from the record and returns the recipients. The message is logged on the record. An email cannot be recalled once sent. By default you confirm each call; you can switch that off for this tool.

## Parameters

| Name | Type | Required | Description |
|---|---|---|---|
| `record_id` | integer | yes | Service record ID from search_service_records. IDs are unique across incidents, requests, problems and changes. |
| `to` | string[] | yes | IDs of users and groups, "u" before a user ID and "g" before a group ID, for example u2342 or g332. |
| `subject` | string | yes | Subject line. |
| `body` | string | yes | Message text. |
| `cc` | string[] | no | IDs to copy, in the same format as to. |

## Request

**cURL**

```bash
curl -X POST https://cotlet.dev/api/v1/sysaid/records/1/messages \
  -H "Authorization: Bearer $COTLET_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"to":["to"],"subject":"subject","body":"body"}'
```

**Python**

```python
result = client.call("sysaid", "send_message", {"record_id":1,"to":["to"],"subject":"subject","body":"body"})
```

**Node.js**

```js
const result = await cotlet.call('sysaid', 'send_message', {"record_id":1,"to":["to"],"subject":"subject","body":"body"});
```

**CLI**

```bash
cotlet call sysaid send_message --data '{"record_id":1,"to":["to"],"subject":"subject","body":"body"}'
```

## Example response

```json
{
  "record_id": 48230,
  "sent_to": [
    "u2342"
  ],
  "cc": [],
  "subject": "Update on your VPN ticket",
  "sent_at": "2026-10-23T08:45:00Z"
}
```

Previous: [Add a note](https://cotlet.dev/docs/api/sysaid/add_note.md)
Next: [Resolve a service record](https://cotlet.dev/docs/api/sysaid/resolve_service_record.md)

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