[Cotlet](https://cotlet.dev/index.md) · [Integrations](https://cotlet.dev/integrations.md) · [How it works](https://cotlet.dev/how-it-works.md) · [Use cases](https://cotlet.dev/use-cases.md) · [Security](https://cotlet.dev/security.md) · [For developers](https://cotlet.dev/for-developers.md) · [For automation agencies](https://cotlet.dev/for-agencies.md) · [Blog](https://cotlet.dev/blog.md) · [API docs](https://cotlet.dev/docs.md) · [Help center](https://cotlet.dev/help.md) · [Changelog](https://cotlet.dev/changelog.md) · [Contact](https://cotlet.dev/contact.md) · [Pricing](https://cotlet.dev/pricing.md) · [Sign up](https://cotlet.dev/signup)

# Tidio API

> Every Tidio endpoint on Cotlet: inputs, JSON Schema, cURL, Python and Node.js examples and an example response for each call.

Source: https://cotlet.dev/docs/api/tidio

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

14 endpoints for Tidio, each at its own method and path, called with your API key. Open an endpoint for its inputs, examples and response.

- Base URL: `https://cotlet.dev/api/v1/tidio`
- Connects with: Your own Tidio operator login (an admin account to change Settings, Macros and Flows). You sign in once in your own browser and keep your own 2-step verification.
- Integration page: https://cotlet.dev/integrations/tidio-api-mcp-server

## Read

Return data and change nothing in the account.

| Endpoint | Description |
|---|---|
| [`GET /conversations`](https://cotlet.dev/docs/api/tidio/list_conversations.md) | Live chat conversations in the Tidio Inbox, in the order the Inbox shows them. |
| [`GET /conversations/{conversation_id}`](https://cotlet.dev/docs/api/tidio/get_conversation.md) | Every message of one live chat conversation, with who wrote each. |
| [`GET /tickets`](https://cotlet.dev/docs/api/tidio/list_tickets.md) | Email tickets from a folder, with status, priority, assignee and department. |
| [`GET /tickets/{ticket_id}`](https://cotlet.dev/docs/api/tidio/get_ticket.md) | One ticket with all its messages, tags and internal notes. |
| [`GET /contacts`](https://cotlet.dev/docs/api/tidio/list_contacts.md) | Contacts with email, tags and contact properties. |
| [`GET /contacts/{contact_id}`](https://cotlet.dev/docs/api/tidio/get_contact.md) | One contact with every property and tag. |
| [`GET /macros`](https://cotlet.dev/docs/api/tidio/list_macros.md) | Macros (saved replies) with name, label and text. |
| [`GET /flows`](https://cotlet.dev/docs/api/tidio/list_flows.md) | Chatbot Flows from My Flows, with their trigger. |
| [`GET /operators`](https://cotlet.dev/docs/api/tidio/list_operators.md) | Operators of your account with their departments. |

## Write

Change the account. Calls marked Confirm wait for the user to approve them.

| Endpoint | Description |
|---|---|
| [`POST /tickets/{ticket_id}/replies`](https://cotlet.dev/docs/api/tidio/reply_to_ticket.md) (Confirm) | Send a public reply or an internal note on a ticket. |
| [`POST /conversations/{conversation_id}/replies`](https://cotlet.dev/docs/api/tidio/reply_in_conversation.md) (Confirm) | Send a message to a visitor in a live chat as an operator. |
| [`PATCH /tickets/{ticket_id}`](https://cotlet.dev/docs/api/tidio/update_ticket.md) | Change priority, status, assignee, department or tags of a ticket. |
| [`PATCH /contacts/{contact_id}`](https://cotlet.dev/docs/api/tidio/update_contact.md) | Set contact properties and add or remove tags on a contact. |
| [`POST /macros`](https://cotlet.dev/docs/api/tidio/create_macro.md) | Add a macro (saved reply) to Settings > General > Macros. |

---

Give your AI agents your signed-in browser.

**Product:** [Integrations](https://cotlet.dev/integrations.md) · [Use cases](https://cotlet.dev/use-cases.md) · [How it works](https://cotlet.dev/how-it-works.md) · [Pricing](https://cotlet.dev/pricing.md) · [Security](https://cotlet.dev/security.md)

**Resources:** [Blog](https://cotlet.dev/blog.md) · [API docs](https://cotlet.dev/docs.md) · [Help center](https://cotlet.dev/help.md) · [Changelog](https://cotlet.dev/changelog.md) · [GitHub](https://github.com/cotletdev/cotlet)

**Solutions:** [For developers](https://cotlet.dev/for-developers.md) · [For automation agencies](https://cotlet.dev/for-agencies.md)

**Company:** [About](https://cotlet.dev/about.md) · [AI info: company facts](https://cotlet.dev/ai-info.md) · [Contact](https://cotlet.dev/contact.md)

**Legal:** [Terms of service](https://cotlet.dev/terms) · [Privacy policy](https://cotlet.dev/privacy) · [Refund policy](https://cotlet.dev/refunds) · [Acceptable use](https://cotlet.dev/acceptable-use) · [Cookie policy](https://cotlet.dev/cookies) · [DPA](https://cotlet.dev/dpa) · [Subprocessors](https://cotlet.dev/subprocessors)

**Elsewhere:** [Status page](https://status.cotlet.dev) · [Cotlet on GitHub](https://github.com/cotletdev) · [Cotlet on X](https://x.com/cotletdev) · [Cotlet on LinkedIn](https://www.linkedin.com/company/cotletdev) · [Cotlet on Product Hunt](https://www.producthunt.com/products/cotlet) · [Cotlet on Crunchbase](https://www.crunchbase.com/organization/cotlet) · [Cotlet on SaaSHub](https://www.saashub.com/cotlet)

Cotlet is an independent service. It is not affiliated with, endorsed by or sponsored by any of the products listed on this site. Product names are trademarks of their respective owners.

## For AI agents: sign your user up

Is your user asking you to sign them up for Cotlet? You can do it for them, no account or key needed.

1. Read the fields and their allowed values: GET https://cotlet.dev/api/v1/access-requests
2. Ask the user for each value: email, apps, what you will do with them. If they leave the password to you, generate a strong one and show it to them.
3. Show the user what you will send, then POST it as JSON to https://cotlet.dev/api/v1/access-requests.

One call creates the account and sends the access request; we email the user when access is granted.