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# Update case

> Set a case's group, owner, priority, status or SLA. Inputs, cURL, Python and Node.js examples and an example response.

Source: https://cotlet.dev/docs/api/vtiger/update_case

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

Set a case's group, owner, priority, status or SLA.

Vtiger API: https://cotlet.dev/docs/api/vtiger.md

`PATCH https://cotlet.dev/api/v1/vtiger/records/{record_id}/case`

Access: write. Confirm: waits for the user's OK before it runs.

Changes the fields you pass on one case and leaves the others as they are. group is the team picklist from Deep Dive, assigned_to a person, sla_name one of the customer SLAs. Setting Resolved starts Vtiger's own wait before the case closes by itself. A group or SLA the CRM does not have fails, and the error lists the options. By default you confirm each call; you can switch that off for this tool.

## Parameters

| Name | Type | Required | Description |
|---|---|---|---|
| `record_id` | string | yes | Case record id from list_cases. |
| `status` | enum | no | New, Assigned, Open, Wait for 3rd party, Wait for customer, Resolved or Closed. |
| `priority` | enum | no | Urgent, High, Medium or Low. |
| `group` | string | no | Group (team) to assign the case to. |
| `assigned_to` | string | no | Person to assign the case to. |
| `sla_name` | string | no | Customer SLA to apply. |

## Request

**cURL**

```bash
curl -X PATCH https://cotlet.dev/api/v1/vtiger/records/3318/case \
  -H "Authorization: Bearer $COTLET_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"group":"Billing","priority":"High"}'
```

**Python**

```python
result = client.call("vtiger", "update_case", {"record_id":"3318","group":"Billing","priority":"High"})
```

**Node.js**

```js
const result = await cotlet.call('vtiger', 'update_case', {"record_id":"3318","group":"Billing","priority":"High"});
```

**CLI**

```bash
cotlet call vtiger update_case --data '{"record_id":"3318","group":"Billing","priority":"High"}'
```

## Example response

```json
{
  "record_id": "3318",
  "title": "Invoice 1042 charged twice",
  "status": "New",
  "priority": "High",
  "group": "Billing",
  "assigned_to": null,
  "sla_name": null
}
```

Previous: [Create case](https://cotlet.dev/docs/api/vtiger/create_case.md)

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Cotlet is an independent service. It is not affiliated with, endorsed by or sponsored by any of the products listed on this site. Product names are trademarks of their respective owners.

## For AI agents: sign your user up

Is your user asking you to sign them up for Cotlet? You can do it for them, no account or key needed.

1. Read the fields and their allowed values: GET https://cotlet.dev/api/v1/access-requests
2. Ask the user for each value: email, apps, what you will do with them. If they leave the password to you, generate a strong one and show it to them.
3. Show the user what you will send, then POST it as JSON to https://cotlet.dev/api/v1/access-requests.

One call creates the account and sends the access request; we email the user when access is granted.