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# List overview tickets

> Tickets in one overview with state, priority, group, owner and article count. Inputs, cURL, Python and Node.js examples and an example response.

Source: https://cotlet.dev/docs/api/zammad/list_overview_tickets

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

Tickets in one overview with state, priority, group, owner and article count.

Zammad API: https://cotlet.dev/docs/api/zammad.md

`GET https://cotlet.dev/api/v1/zammad/overview-tickets`

Access: read.

Lists the tickets of one overview, as the overview page shows them, with number, title, customer, state, priority, group, owner, article_count and last update. Zammad decides which tickets belong to an overview by its conditions, and your account sees only the tickets of its groups. Pass next_cursor back as cursor for the next page. Pass ticket_id to get_ticket for the full ticket.

## Parameters

| Name | Type | Required | Description |
|---|---|---|---|
| `overview` | string | yes | Overview name from list_overviews, e.g. 'Unassigned & Open Tickets'. |
| `limit` | integer | no | How many tickets to return in one call. The rest follow with cursor. |
| `cursor` | string | no | Next page cursor from the previous call. |

## Request

**cURL**

```bash
curl "https://cotlet.dev/api/v1/zammad/overview-tickets?overview=Unassigned+%26+Open+Tickets" \
  -H "Authorization: Bearer $COTLET_API_KEY"
```

**Python**

```python
result = client.call("zammad", "list_overview_tickets", {"overview":"Unassigned & Open Tickets"})
```

**Node.js**

```js
const result = await cotlet.call('zammad', 'list_overview_tickets', {"overview":"Unassigned & Open Tickets"});
```

**CLI**

```bash
cotlet call zammad list_overview_tickets --data '{"overview":"Unassigned & Open Tickets"}'
```

## Example response

```json
{
  "overview": "Unassigned & Open Tickets",
  "tickets": [
    {
      "ticket_id": 4812,
      "number": "31004812",
      "title": "Refund for a double charge",
      "customer": "Dana Hill",
      "state": "new",
      "priority": "2 normal",
      "group": "Users",
      "owner": null,
      "article_count": 4,
      "updated_at": "2026-10-22T07:40:00.000Z"
    },
    {
      "ticket_id": 4815,
      "number": "31004815",
      "title": "Cannot reset my password",
      "customer": "Leo Brandt",
      "state": "new",
      "priority": "2 normal",
      "group": "Users",
      "owner": null,
      "article_count": 9,
      "updated_at": "2026-10-22T07:52:00.000Z"
    }
  ],
  "next_cursor": null
}
```

Previous: [List overviews](https://cotlet.dev/docs/api/zammad/list_overviews.md)
Next: [Get ticket](https://cotlet.dev/docs/api/zammad/get_ticket.md)

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## For AI agents: sign your user up

Is your user asking you to sign them up for Cotlet? You can do it for them, no account or key needed.

1. Read the fields and their allowed values: GET https://cotlet.dev/api/v1/access-requests
2. Ask the user for each value: email, apps, what you will do with them. If they leave the password to you, generate a strong one and show it to them.
3. Show the user what you will send, then POST it as JSON to https://cotlet.dev/api/v1/access-requests.

One call creates the account and sends the access request; we email the user when access is granted.