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# List ticket articles

> The messages and notes of a ticket, oldest first, with sender, type and visibility. Inputs, cURL, Python and Node.js examples and an example response.

Source: https://cotlet.dev/docs/api/zammad/list_ticket_articles

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

The messages and notes of a ticket, oldest first, with sender, type and visibility.

Zammad API: https://cotlet.dev/docs/api/zammad.md

`GET https://cotlet.dev/api/v1/zammad/ticket-articles`

Access: read.

Returns every article of the ticket in order. type is email, phone, web or note, sender is Agent, Customer or System, and internal is true for articles the customer cannot see. body is plain text; attachments are listed by file name and are not downloaded. A long thread comes in pages: pass next_cursor back as cursor.

## Parameters

| Name | Type | Required | Description |
|---|---|---|---|
| `ticket_id` | integer | yes | Ticket ID from search_tickets, list_overview_tickets or the ticket address (#ticket/zoom/{ticket_id}). |
| `cursor` | string | no | Next page cursor from the previous call. |

## Request

**cURL**

```bash
curl "https://cotlet.dev/api/v1/zammad/ticket-articles?ticket_id=1" \
  -H "Authorization: Bearer $COTLET_API_KEY"
```

**Python**

```python
result = client.call("zammad", "list_ticket_articles", {"ticket_id":1})
```

**Node.js**

```js
const result = await cotlet.call('zammad', 'list_ticket_articles', {"ticket_id":1});
```

**CLI**

```bash
cotlet call zammad list_ticket_articles --data '{"ticket_id":1}'
```

## Example response

```json
{
  "articles": [
    {
      "article_id": 9034,
      "type": "email",
      "sender": "Customer",
      "internal": false,
      "from": "Dana Hill <dana.hill@example.com>",
      "subject": "Invoice address change",
      "body": "Hi, we moved offices. Please change the address on our invoices.",
      "attachments": [],
      "created_at": "2026-10-14T10:05:00.000Z"
    },
    {
      "article_id": 9047,
      "type": "email",
      "sender": "Agent",
      "internal": false,
      "from": "Nora Weiss",
      "subject": "Invoice address change",
      "body": "Hi Dana, which invoices should carry the new address, and what is it?",
      "attachments": [],
      "created_at": "2026-10-15T13:20:00.000Z"
    }
  ],
  "next_cursor": null
}
```

Previous: [Get ticket](https://cotlet.dev/docs/api/zammad/get_ticket.md)
Next: [List ticket options](https://cotlet.dev/docs/api/zammad/list_ticket_options.md)

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## For AI agents: sign your user up

Is your user asking you to sign them up for Cotlet? You can do it for them, no account or key needed.

1. Read the fields and their allowed values: GET https://cotlet.dev/api/v1/access-requests
2. Ask the user for each value: email, apps, what you will do with them. If they leave the password to you, generate a strong one and show it to them.
3. Show the user what you will send, then POST it as JSON to https://cotlet.dev/api/v1/access-requests.

One call creates the account and sends the access request; we email the user when access is granted.