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# Refund tickets

> Request a refund for a whole order or for chosen tickets. Input schema, a tools/call example and an example result.

Source: https://cotlet.dev/docs/mcp/billetto/refund_tickets

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

Request a refund for a whole order or for chosen tickets.

Billetto MCP tools: https://cotlet.dev/docs/mcp/billetto.md

MCP tool: `billetto_write → refund_tickets`

Access: write. Confirm: waits for the user's OK before it runs.

Does what Request refund does on the order's details page: the whole order, or only the tickets in ticket_ids. By default the refund leaves out Billetto's booking fee and additional services. With with_fees true you cover the full price the buyer paid and Billetto sends you an invoice for your bookkeeping. Billetto refunds only current events, so a finished event returns an error. The money reaches the buyer's bank within 5 working days or, depending on the bank, up to 21. By default you confirm each call; you can switch that off for this tool.

## Parameters

| Name | Type | Required | Description |
|---|---|---|---|
| `order_id` | string | yes | Order ID from list_orders. |
| `ticket_ids` | array | no | Ticket IDs from get_order. Omit to refund the whole order. |
| `with_fees` | boolean | no | true: you also cover the booking fee and add-ons. Default false. |

## tools/call

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "billetto_write",
    "arguments": {
      "operation": "refund_tickets",
      "arguments": {
        "order_id": "9035127",
        "ticket_ids": [
          "48210331",
          "48210332"
        ],
        "with_fees": false
      }
    }
  }
}
```

## Example response

```json
{
  "content": [
    {
      "type": "text",
      "text": "{ ... same JSON as structuredContent ... }"
    }
  ],
  "structuredContent": {
    "order_id": "9035127",
    "status": "refund_requested",
    "refunded_tickets": [
      "48210331",
      "48210332"
    ],
    "with_fees": false,
    "refund_amount": 50
  },
  "isError": false
}
```

Previous: [List campaigns](https://cotlet.dev/docs/mcp/billetto/list_campaigns.md)
Next: [Cancel free tickets](https://cotlet.dev/docs/mcp/billetto/cancel_free_tickets.md)

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