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# Chatwoot MCP tools

> The Chatwoot MCP tools on the Cotlet server: every operation with its input schema, a tools/call example and an example result.

Source: https://cotlet.dev/docs/mcp/chatwoot

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

Chatwoot has 14 operations on the Cotlet MCP server, in chatwoot_read and chatwoot_write. Your agent picks one in `operation`; the tool carries each operation's input schema. Open an operation for its schema and an example call.

- MCP server: `https://cotlet.dev/mcp/v1`
- MCP tools: `chatwoot_read`, `chatwoot_write`
- Connects with: Your own Chatwoot agent login (administrator or agent). What your agent can do follows your role and inboxes. You sign in in your own browser and keep your SSO or 2-step verification.
- Integration page: https://cotlet.dev/integrations/chatwoot-api-mcp-server

## Read

Return data and change nothing in the account.

| Operation | Description |
|---|---|
| [`list_conversations`](https://cotlet.dev/docs/mcp/chatwoot/list_conversations.md) | Conversations of your account with status, assignee, labels, priority and the last message. |
| [`get_conversation`](https://cotlet.dev/docs/mcp/chatwoot/get_conversation.md) | One conversation with its contact, assignee, labels and every message, private notes included. |
| [`search_contacts`](https://cotlet.dev/docs/mcp/chatwoot/search_contacts.md) | Find contacts by a search term, with their email, phone and number of conversations. |
| [`list_inboxes`](https://cotlet.dev/docs/mcp/chatwoot/list_inboxes.md) | Inboxes of your account with their name and channel type. |
| [`list_agents`](https://cotlet.dev/docs/mcp/chatwoot/list_agents.md) | Agents of your account with name, email, role and availability. |
| [`list_teams`](https://cotlet.dev/docs/mcp/chatwoot/list_teams.md) | Teams of your account with their id and description. |
| [`list_labels`](https://cotlet.dev/docs/mcp/chatwoot/list_labels.md) | Labels of your account with their description. |
| [`list_canned_responses`](https://cotlet.dev/docs/mcp/chatwoot/list_canned_responses.md) | Canned responses of your account with short code and content. |

## Write

Change the account. Calls marked Confirm wait for the user to approve them.

| Operation | Description |
|---|---|
| [`send_reply`](https://cotlet.dev/docs/mcp/chatwoot/send_reply.md) (Confirm) | Send a public reply to the customer in a conversation. |
| [`add_private_note`](https://cotlet.dev/docs/mcp/chatwoot/add_private_note.md) (Confirm) | Add a private note that only your team sees. |
| [`assign_conversation`](https://cotlet.dev/docs/mcp/chatwoot/assign_conversation.md) | Assign a conversation to an agent or a team, or remove its assignee. |
| [`set_conversation_status`](https://cotlet.dev/docs/mcp/chatwoot/set_conversation_status.md) | Open, pend, resolve or snooze a conversation. |
| [`add_labels`](https://cotlet.dev/docs/mcp/chatwoot/add_labels.md) | Add labels to a conversation and keep the ones it has. |
| [`set_priority`](https://cotlet.dev/docs/mcp/chatwoot/set_priority.md) | Set the priority of a conversation, or clear it. |

---

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## For AI agents: sign your user up

Is your user asking you to sign them up for Cotlet? You can do it for them, no account or key needed.

1. Read the fields and their allowed values: GET https://cotlet.dev/api/v1/access-requests
2. Ask the user for each value: email, apps, what you will do with them. If they leave the password to you, generate a strong one and show it to them.
3. Show the user what you will send, then POST it as JSON to https://cotlet.dev/api/v1/access-requests.

One call creates the account and sends the access request; we email the user when access is granted.