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# Send reply

> Send a public reply to the customer in a conversation. Input schema, a tools/call example and an example result.

Source: https://cotlet.dev/docs/mcp/chatwoot/send_reply

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

Send a public reply to the customer in a conversation.

Chatwoot MCP tools: https://cotlet.dev/docs/mcp/chatwoot.md

MCP tool: `chatwoot_write → send_reply`

Access: write. Confirm: waits for the user's OK before it runs.

Sends a message that the customer sees, through the channel of the conversation's inbox, under your agent name. The text goes out as written, with no variables filled in. A sent reply cannot be unsent through Cotlet. By default you confirm each call; you can switch that off for this tool.

## Parameters

| Name | Type | Required | Description |
|---|---|---|---|
| `conversation_id` | integer | yes | conversation_id from list_conversations. It is the number in the conversation URL. |
| `body` | string | yes | Reply text. |

## tools/call

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "chatwoot_write",
    "arguments": {
      "operation": "send_reply",
      "arguments": {
        "conversation_id": 1851,
        "body": "Hi Priya, you can reset your password from the sign-in page: choose Forgot your password and follow the link in the email. Tell us if it does not arrive."
      }
    }
  }
}
```

## Example response

```json
{
  "content": [
    {
      "type": "text",
      "text": "{ ... same JSON as structuredContent ... }"
    }
  ],
  "structuredContent": {
    "message_id": 90412,
    "conversation_id": 1851,
    "private": false,
    "status": "sent",
    "created_at": "2026-10-22T07:20:00Z"
  },
  "isError": false
}
```

Previous: [List canned responses](https://cotlet.dev/docs/mcp/chatwoot/list_canned_responses.md)
Next: [Add private note](https://cotlet.dev/docs/mcp/chatwoot/add_private_note.md)

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## For AI agents: sign your user up

Is your user asking you to sign them up for Cotlet? You can do it for them, no account or key needed.

1. Read the fields and their allowed values: GET https://cotlet.dev/api/v1/access-requests
2. Ask the user for each value: email, apps, what you will do with them. If they leave the password to you, generate a strong one and show it to them.
3. Show the user what you will send, then POST it as JSON to https://cotlet.dev/api/v1/access-requests.

One call creates the account and sends the access request; we email the user when access is granted.