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# Set conversation status

> Open, pend, resolve or snooze a conversation. Input schema, a tools/call example and an example result.

Source: https://cotlet.dev/docs/mcp/chatwoot/set_conversation_status

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

Open, pend, resolve or snooze a conversation.

Chatwoot MCP tools: https://cotlet.dev/docs/mcp/chatwoot.md

MCP tool: `chatwoot_write → set_conversation_status`

Access: write.

Sets the status to open, pending, resolved or snoozed. A snooze without snoozed_until lasts until the customer writes again, and a reply from the customer always reopens a snoozed conversation. Automation rules on Conversation updated or Conversation opened run as they do for a person. set_conversation_status runs without asking first: it sends nothing to the customer and is undone with one call.

## Parameters

| Name | Type | Required | Description |
|---|---|---|---|
| `conversation_id` | integer | yes | conversation_id from list_conversations. It is the number in the conversation URL. |
| `status` | string | yes | open, pending, resolved or snoozed. |
| `snoozed_until` | string | no | ISO 8601 time to reopen, only with status snoozed. |

## tools/call

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "chatwoot_write",
    "arguments": {
      "operation": "set_conversation_status",
      "arguments": {
        "conversation_id": 1790,
        "status": "snoozed",
        "snoozed_until": "2026-11-02T09:00:00Z"
      }
    }
  }
}
```

## Example response

```json
{
  "content": [
    {
      "type": "text",
      "text": "{ ... same JSON as structuredContent ... }"
    }
  ],
  "structuredContent": {
    "conversation_id": 1790,
    "status": "snoozed",
    "snoozed_until": "2026-11-02T09:00:00Z"
  },
  "isError": false
}
```

Previous: [Assign conversation](https://cotlet.dev/docs/mcp/chatwoot/assign_conversation.md)
Next: [Add labels](https://cotlet.dev/docs/mcp/chatwoot/add_labels.md)

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