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# Set priority

> Set the priority of a conversation, or clear it. Input schema, a tools/call example and an example result.

Source: https://cotlet.dev/docs/mcp/chatwoot/set_priority

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Set the priority of a conversation, or clear it.

Chatwoot MCP tools: https://cotlet.dev/docs/mcp/chatwoot.md

MCP tool: `chatwoot_write → set_priority`

Access: write.

Sets one of Chatwoot's four fixed priorities, or none to clear it. Chatwoot has no custom priorities; use labels for finer sorting. The priority shows in the conversation list and adds an activity entry in the thread. set_priority runs without asking first: it reaches no customer and is undone with one call.

## Parameters

| Name | Type | Required | Description |
|---|---|---|---|
| `conversation_id` | integer | yes | conversation_id from list_conversations. It is the number in the conversation URL. |
| `priority` | string | yes | urgent, high, medium, low or none. |

## tools/call

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "chatwoot_write",
    "arguments": {
      "operation": "set_priority",
      "arguments": {
        "conversation_id": 1,
        "priority": "priority"
      }
    }
  }
}
```

## Example response

```json
{
  "content": [
    {
      "type": "text",
      "text": "{ ... same JSON as structuredContent ... }"
    }
  ],
  "structuredContent": {
    "conversation_id": 1842,
    "priority": "high"
  },
  "isError": false
}
```

Previous: [Add labels](https://cotlet.dev/docs/mcp/chatwoot/add_labels.md)

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