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# eDesk MCP tools

> The eDesk MCP tools on the Cotlet server: every operation with its input schema, a tools/call example and an example result.

Source: https://cotlet.dev/docs/mcp/edesk

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

eDesk has 11 operations on the Cotlet MCP server, in edesk_read and edesk_write. Your agent picks one in `operation`; the tool carries each operation's input schema. Open an operation for its schema and an example call.

- MCP server: `https://cotlet.dev/mcp/v1`
- MCP tools: `edesk_read`, `edesk_write`
- Connects with: Your own eDesk login (Basic role or higher to reply, as shown in eDesk Help). You sign in in your own browser and keep your own password and 2-step verification.
- Integration page: https://cotlet.dev/integrations/edesk-api-mcp-server

## Read

Return data and change nothing in the account.

| Operation | Description |
|---|---|
| [`list_tickets`](https://cotlet.dev/docs/mcp/edesk/list_tickets.md) | Tickets in the Mailbox by section, channel, type, owner or tag, with status, order number and reply count. |
| [`get_ticket`](https://cotlet.dev/docs/mcp/edesk/get_ticket.md) | One ticket with its messages and internal notes, customer, tags and the order panel with tracking. |
| [`list_orders`](https://cotlet.dev/docs/mcp/edesk/list_orders.md) | Orders from the All Orders page, filtered by search text, status, channel or date, with items and ticket link. |
| [`get_order`](https://cotlet.dev/docs/mcp/edesk/get_order.md) | One order with items, status, dates, delivery address, tracking code and carrier. |
| [`list_templates`](https://cotlet.dev/docs/mcp/edesk/list_templates.md) | Reply templates from Settings, Smart Tools, Templates, with text and usage. |
| [`list_users`](https://cotlet.dev/docs/mcp/edesk/list_users.md) | Teammates of your eDesk account with their role. |
| [`list_tags`](https://cotlet.dev/docs/mcp/edesk/list_tags.md) | Tags and tag groups in your eDesk account. |
| [`list_channels`](https://cotlet.dev/docs/mcp/edesk/list_channels.md) | Channels connected to eDesk: marketplaces, webstores and email. |

## Write

Change the account. Calls marked Confirm wait for the user to approve them.

| Operation | Description |
|---|---|
| [`reply_to_ticket`](https://cotlet.dev/docs/mcp/edesk/reply_to_ticket.md) (Confirm) | Send a reply to the customer from the ticket, with the send status you choose. |
| [`add_internal_note`](https://cotlet.dev/docs/mcp/edesk/add_internal_note.md) (Confirm) | Add a note to the ticket that only your teammates see. |
| [`update_ticket`](https://cotlet.dev/docs/mcp/edesk/update_ticket.md) (Confirm) | Set owner, tags and status, snooze the ticket or mention a teammate. |

---

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**Product:** [Integrations](https://cotlet.dev/integrations.md) · [Use cases](https://cotlet.dev/use-cases.md) · [How it works](https://cotlet.dev/how-it-works.md) · [Pricing](https://cotlet.dev/pricing.md) · [Security](https://cotlet.dev/security.md)

**Resources:** [Blog](https://cotlet.dev/blog.md) · [API docs](https://cotlet.dev/docs.md) · [Help center](https://cotlet.dev/help.md) · [Changelog](https://cotlet.dev/changelog.md) · [GitHub](https://github.com/cotletdev/cotlet)

**Solutions:** [For developers](https://cotlet.dev/for-developers.md) · [For automation agencies](https://cotlet.dev/for-agencies.md)

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**Elsewhere:** [Status page](https://status.cotlet.dev) · [Cotlet on GitHub](https://github.com/cotletdev) · [Cotlet on X](https://x.com/cotletdev) · [Cotlet on LinkedIn](https://www.linkedin.com/company/cotletdev) · [Cotlet on Product Hunt](https://www.producthunt.com/products/cotlet) · [Cotlet on Crunchbase](https://www.crunchbase.com/organization/cotlet) · [Cotlet on SaaSHub](https://www.saashub.com/cotlet)

Cotlet is an independent service. It is not affiliated with, endorsed by or sponsored by any of the products listed on this site. Product names are trademarks of their respective owners.

## For AI agents: sign your user up

Is your user asking you to sign them up for Cotlet? You can do it for them, no account or key needed.

1. Read the fields and their allowed values: GET https://cotlet.dev/api/v1/access-requests
2. Ask the user for each value: email, apps, what you will do with them. If they leave the password to you, generate a strong one and show it to them.
3. Show the user what you will send, then POST it as JSON to https://cotlet.dev/api/v1/access-requests.

One call creates the account and sends the access request; we email the user when access is granted.