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# List users

> Teammates of your eDesk account with their role. Input schema, a tools/call example and an example result.

Source: https://cotlet.dev/docs/mcp/edesk/list_users

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

Teammates of your eDesk account with their role.

eDesk MCP tools: https://cotlet.dev/docs/mcp/edesk.md

MCP tool: `edesk_read → list_users`

Access: read.

Lists the users of the account with user_id, name and role (Owner, Admin, Team Leader, Agent or a custom role). Use user_id as owner_id or mention_user_id in update_ticket. A ticket has one owner at a time.

## Parameters

| Name | Type | Required | Description |
|---|---|---|---|
| `query` | string | no | Only users whose name or email contains this text. |

## tools/call

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "edesk_read",
    "arguments": {
      "operation": "list_users",
      "arguments": {}
    }
  }
}
```

## Example response

```json
{
  "content": [
    {
      "type": "text",
      "text": "{ ... same JSON as structuredContent ... }"
    }
  ],
  "structuredContent": {
    "users": [
      {
        "user_id": 3105,
        "name": "Marco Silva",
        "role": "Agent"
      },
      {
        "user_id": 3102,
        "name": "Priya Nair",
        "role": "Team Leader"
      }
    ]
  },
  "isError": false
}
```

Previous: [List templates](https://cotlet.dev/docs/mcp/edesk/list_templates.md)
Next: [List tags](https://cotlet.dev/docs/mcp/edesk/list_tags.md)

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## For AI agents: sign your user up

Is your user asking you to sign them up for Cotlet? You can do it for them, no account or key needed.

1. Read the fields and their allowed values: GET https://cotlet.dev/api/v1/access-requests
2. Ask the user for each value: email, apps, what you will do with them. If they leave the password to you, generate a strong one and show it to them.
3. Show the user what you will send, then POST it as JSON to https://cotlet.dev/api/v1/access-requests.

One call creates the account and sends the access request; we email the user when access is granted.