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# Update ticket

> Set owner, tags and status, snooze the ticket or mention a teammate. Input schema, a tools/call example and an example result.

Source: https://cotlet.dev/docs/mcp/edesk/update_ticket

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

Set owner, tags and status, snooze the ticket or mention a teammate.

eDesk MCP tools: https://cotlet.dev/docs/mcp/edesk.md

MCP tool: `edesk_write → update_ticket`

Access: write. Confirm: waits for the user's OK before it runs.

Changes the ticket options. owner_id assigns the one owner a ticket can have and replaces the current one. add_tags adds tags and keeps the existing ones. status moves the ticket to to_do, waiting, resolved or spam. snooze_until hides the ticket from New and To Do until that time, then it returns to where it was. mention_user_id tags a teammate without changing the owner, and the ticket shows in their Mentioned section. Only the fields you pass change. Assigning and mentioning notify teammates, and resolving a ticket takes it off the queue. By default you confirm each call; you can switch that off for this tool.

## Parameters

| Name | Type | Required | Description |
|---|---|---|---|
| `ticket_id` | integer | yes | Ticket ID from list_tickets, the number eDesk shows as Ticket ID. |
| `status` | enum | no | to_do, waiting, resolved or spam. |
| `owner_id` | integer | no | User ID from list_users. |
| `add_tags` | string[] | no | Tag names from list_tags to add, keeping the existing ones. |
| `mention_user_id` | integer | no | User ID from list_users to mention on the ticket. |
| `snooze_until` | datetime | no | Snooze the ticket until this time (ISO 8601). |

## tools/call

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "edesk_write",
    "arguments": {
      "operation": "update_ticket",
      "arguments": {
        "ticket_id": 48212,
        "owner_id": 3105,
        "add_tags": [
          "Returns"
        ]
      }
    }
  }
}
```

## Example response

```json
{
  "content": [
    {
      "type": "text",
      "text": "{ ... same JSON as structuredContent ... }"
    }
  ],
  "structuredContent": {
    "ticket_id": 48212,
    "status": "to_do",
    "owner": {
      "user_id": 3105,
      "name": "Marco Silva"
    },
    "tags": [
      "Returns"
    ],
    "mentioned": [],
    "snoozed_until": null
  },
  "isError": false
}
```

Previous: [Add internal note](https://cotlet.dev/docs/mcp/edesk/add_internal_note.md)

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