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# Add internal note

> Add an internal note to a conversation. The customer does not see it. Input schema, a tools/call example and an example result.

Source: https://cotlet.dev/docs/mcp/freescout/add_note

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

Add an internal note to a conversation. The customer does not see it.

FreeScout MCP tools: https://cotlet.dev/docs/mcp/freescout.md

MCP tool: `freescout_write → add_note`

Access: write. Confirm: waits for the user's OK before it runs.

Adds a note under your name, the same as Add Note in the conversation. Notes are for your team and are not sent to the customer. A note cannot be removed with one call from Cotlet, so keep it short. By default you confirm each call; you can switch that off for this tool.

## Parameters

| Name | Type | Required | Description |
|---|---|---|---|
| `conversation_id` | integer | yes | Conversation ID from list_conversations or get_conversation. It is not the #number shown in the list. |
| `body` | string | yes | Text of the note. |

## tools/call

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "freescout_write",
    "arguments": {
      "operation": "add_note",
      "arguments": {
        "conversation_id": 1,
        "body": "body"
      }
    }
  }
}
```

## Example response

```json
{
  "content": [
    {
      "type": "text",
      "text": "{ ... same JSON as structuredContent ... }"
    }
  ],
  "structuredContent": {
    "conversation_id": 4850,
    "thread_type": "note",
    "created_at": "2026-10-23T08:12:00Z"
  },
  "isError": false
}
```

Previous: [Get customer](https://cotlet.dev/docs/mcp/freescout/get_customer.md)
Next: [Reply to customer](https://cotlet.dev/docs/mcp/freescout/reply_to_customer.md)

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