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# Get conversation

> One conversation with every thread, oldest first, internal notes marked. Input schema, a tools/call example and an example result.

Source: https://cotlet.dev/docs/mcp/freescout/get_conversation

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

One conversation with every thread, oldest first, internal notes marked.

FreeScout MCP tools: https://cotlet.dev/docs/mcp/freescout.md

MCP tool: `freescout_read → get_conversation`

Access: read.

Returns the subject, status, assignee, customer and all threads oldest first. type is customer for a customer message, message for a reply from your team and note for an internal note. Attachments are listed by file name; their contents are not downloaded. Use it before replying so a draft matches what the notes say.

## Parameters

| Name | Type | Required | Description |
|---|---|---|---|
| `conversation_id` | integer | yes | Conversation ID from list_conversations or get_conversation. It is not the #number shown in the list. |

## tools/call

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "freescout_read",
    "arguments": {
      "operation": "get_conversation",
      "arguments": {
        "conversation_id": 1
      }
    }
  }
}
```

## Example response

```json
{
  "content": [
    {
      "type": "text",
      "text": "{ ... same JSON as structuredContent ... }"
    }
  ],
  "structuredContent": {
    "conversation_id": 4821,
    "number": 1207,
    "subject": "Invoice shows the wrong VAT number",
    "mailbox_id": 1,
    "status": "active",
    "assignee": null,
    "customer": {
      "customer_id": 311,
      "name": "Lena Ortiz",
      "email": "lena@example.com"
    },
    "threads": [
      {
        "type": "customer",
        "from": "Lena Ortiz",
        "created_at": "2026-10-21T14:05:00Z",
        "body": "Our invoice from October lists the wrong VAT number. Can you fix it?"
      },
      {
        "type": "note",
        "from": "Sam Okafor",
        "created_at": "2026-10-22T08:30:00Z",
        "body": "Billing checked: the VAT ID on file is right, the invoice template is old."
      }
    ]
  },
  "isError": false
}
```

Previous: [List conversations](https://cotlet.dev/docs/mcp/freescout/list_conversations.md)
Next: [List customers](https://cotlet.dev/docs/mcp/freescout/list_customers.md)

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