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# Get customer

> A customer profile with the conversations they started. Input schema, a tools/call example and an example result.

Source: https://cotlet.dev/docs/mcp/freescout/get_customer

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

A customer profile with the conversations they started.

FreeScout MCP tools: https://cotlet.dev/docs/mcp/freescout.md

MCP tool: `freescout_read → get_customer`

Access: read.

Returns the profile, all email addresses and the customer's conversations with subject and status. Use it to see earlier problems before you answer, or to find a second conversation from the same person.

## Parameters

| Name | Type | Required | Description |
|---|---|---|---|
| `customer_id` | integer | yes | Customer ID from list_customers or get_conversation. |

## tools/call

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "freescout_read",
    "arguments": {
      "operation": "get_customer",
      "arguments": {
        "customer_id": 1
      }
    }
  }
}
```

## Example response

```json
{
  "content": [
    {
      "type": "text",
      "text": "{ ... same JSON as structuredContent ... }"
    }
  ],
  "structuredContent": {
    "customer_id": 311,
    "name": "Lena Ortiz",
    "emails": [
      "lena@example.com"
    ],
    "phone": "+1 555 0142",
    "conversations": [
      {
        "conversation_id": 4821,
        "number": 1207,
        "subject": "Invoice shows the wrong VAT number",
        "status": "active"
      },
      {
        "conversation_id": 4410,
        "number": 1096,
        "subject": "How do I add a second user?",
        "status": "closed"
      }
    ]
  },
  "isError": false
}
```

Previous: [List customers](https://cotlet.dev/docs/mcp/freescout/list_customers.md)
Next: [Add internal note](https://cotlet.dev/docs/mcp/freescout/add_note.md)

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