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# List conversations

> Conversations in the Inbox with status, waiting state, assignee and last message. Input schema, a tools/call example and an example result.

Source: https://cotlet.dev/docs/mcp/freshchat/list_conversations

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

Conversations in the Inbox with status, waiting state, assignee and last message.

Freshchat MCP tools: https://cotlet.dev/docs/mcp/freshchat.md

MCP tool: `freshchat_read → list_conversations`

Access: read.

Returns conversations from the Inbox, newest activity first, in pages; pass next_cursor back as cursor for the next page. status filters by new, assigned, resolved or reopened. waiting filters by Freshchat's Priority Inbox state: first_response_due, response_due or no_response_due. group_id and agent_id narrow it to one team or person. Each row has the conversation_id the other tools take. It reads the Inbox as your account sees it.

## Parameters

| Name | Type | Required | Description |
|---|---|---|---|
| `status` | enum | no | new, assigned, resolved or reopened. Default: all. |
| `waiting` | enum | no | first_response_due, response_due or no_response_due. |
| `group_id` | string | no | Only conversations assigned to this group, from list_groups. |
| `agent_id` | string | no | Only conversations assigned to this agent, from list_agents. |
| `limit` | integer | no | Conversations per page. |
| `cursor` | string | no | Next page cursor from the previous call. |

## tools/call

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "freshchat_read",
    "arguments": {
      "operation": "list_conversations",
      "arguments": {}
    }
  }
}
```

## Example response

```json
{
  "content": [
    {
      "type": "text",
      "text": "{ ... same JSON as structuredContent ... }"
    }
  ],
  "structuredContent": {
    "conversations": [
      {
        "conversation_id": "7c1e5a90-3b2d-4f68-a4c1-9e0d2b6f8a31",
        "customer": "Priya Nair",
        "status": "new",
        "waiting": "first_response_due",
        "assigned_group": null,
        "assigned_agent": null,
        "last_message": "Hi, I was charged twice for October.",
        "last_message_at": "2026-10-22T06:41:00Z"
      },
      {
        "conversation_id": "e2a7c4b1-8d3f-4e59-b6a0-1f9c3d5e7a82",
        "customer": "Tom Becker",
        "status": "assigned",
        "waiting": "first_response_due",
        "assigned_group": "Support",
        "assigned_agent": "Dana Reed",
        "last_message": "How do I change my password?",
        "last_message_at": "2026-10-22T07:05:00Z"
      }
    ],
    "next_cursor": null
  },
  "isError": false
}
```

Next: [Get conversation](https://cotlet.dev/docs/mcp/freshchat/get_conversation.md)

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