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# Gorgias MCP tools

> The Gorgias MCP tools on the Cotlet server: every operation with its input schema, a tools/call example and an example result.

Source: https://cotlet.dev/docs/mcp/gorgias

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

Gorgias has 14 operations on the Cotlet MCP server, in gorgias_read and gorgias_write. Your agent picks one in `operation`; the tool carries each operation's input schema. Open an operation for its schema and an example call.

- MCP server: `https://cotlet.dev/mcp/v1`
- MCP tools: `gorgias_read`, `gorgias_write`
- Connects with: Your own Gorgias user on your subdomain. What your agent can do follows your role: Lead or Admin to edit macros and rules, Lite or above to reply and update tickets. You sign in in your own browser and keep your SSO or 2-step verification.
- Integration page: https://cotlet.dev/integrations/gorgias-api-mcp-server

## Read

Return data and change nothing in the account.

| Operation | Description |
|---|---|
| [`search_tickets`](https://cotlet.dev/docs/mcp/gorgias/search_tickets.md) | Tickets matching a text search or filters, newest first. |
| [`get_ticket`](https://cotlet.dev/docs/mcp/gorgias/get_ticket.md) | One ticket with its messages and internal notes in order. |
| [`get_customer_history`](https://cotlet.dev/docs/mcp/gorgias/get_customer_history.md) | Earlier tickets of a customer, with Shopify orders when a store is connected. |
| [`list_macros`](https://cotlet.dev/docs/mcp/gorgias/list_macros.md) | Your macros with name, text and the actions each one runs. |
| [`list_rules`](https://cotlet.dev/docs/mcp/gorgias/list_rules.md) | Your rules with trigger, conditions, actions and run order. |
| [`list_tags`](https://cotlet.dev/docs/mcp/gorgias/list_tags.md) | Your ticket tags with how many tickets use each one. |
| [`list_assignees`](https://cotlet.dev/docs/mcp/gorgias/list_assignees.md) | Teams and users a ticket can be assigned to. |

## Write

Change the account. Calls marked Confirm wait for the user to approve them.

| Operation | Description |
|---|---|
| [`update_ticket`](https://cotlet.dev/docs/mcp/gorgias/update_ticket.md) | Set status, priority, assignee, tags or snooze on a ticket. |
| [`add_internal_note`](https://cotlet.dev/docs/mcp/gorgias/add_internal_note.md) | Add a note to a ticket that only your team sees. |
| [`reply_to_ticket`](https://cotlet.dev/docs/mcp/gorgias/reply_to_ticket.md) (Confirm) | Send a reply to the customer on the ticket. |
| [`apply_macro`](https://cotlet.dev/docs/mcp/gorgias/apply_macro.md) (Confirm) | Apply one of your macros to a ticket. |
| [`merge_tickets`](https://cotlet.dev/docs/mcp/gorgias/merge_tickets.md) (Confirm) | Merge one ticket into another. |
| [`update_macro`](https://cotlet.dev/docs/mcp/gorgias/update_macro.md) (Confirm) | Edit, archive or unarchive a macro. |
| [`update_rule`](https://cotlet.dev/docs/mcp/gorgias/update_rule.md) (Confirm) | Turn a rule on or off, or rename it. |

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## For AI agents: sign your user up

Is your user asking you to sign them up for Cotlet? You can do it for them, no account or key needed.

1. Read the fields and their allowed values: GET https://cotlet.dev/api/v1/access-requests
2. Ask the user for each value: email, apps, what you will do with them. If they leave the password to you, generate a strong one and show it to them.
3. Show the user what you will send, then POST it as JSON to https://cotlet.dev/api/v1/access-requests.

One call creates the account and sends the access request; we email the user when access is granted.