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# Add internal note

> Add a note to a ticket that only your team sees. Input schema, a tools/call example and an example result.

Source: https://cotlet.dev/docs/mcp/gorgias/add_internal_note

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

Add a note to a ticket that only your team sees.

Gorgias MCP tools: https://cotlet.dev/docs/mcp/gorgias.md

MCP tool: `gorgias_write → add_internal_note`

Access: write.

Adds a message on the internal note channel. Gorgias does not send internal notes to customers, so this reaches nobody outside your team and asks no confirmation by default. Do not mention users in the note if you do not want them notified.

## Parameters

| Name | Type | Required | Description |
|---|---|---|---|
| `ticket_id` | integer | yes | Ticket ID from search_tickets. |
| `body` | string | yes | Note text. |

## tools/call

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "gorgias_write",
    "arguments": {
      "operation": "add_internal_note",
      "arguments": {
        "ticket_id": 1,
        "body": "body"
      }
    }
  }
}
```

## Example response

```json
{
  "content": [
    {
      "type": "text",
      "text": "{ ... same JSON as structuredContent ... }"
    }
  ],
  "structuredContent": {
    "ticket_id": 10482,
    "note_id": 884201,
    "created_at": "2026-10-17T08:02:00Z"
  },
  "isError": false
}
```

Previous: [Update ticket](https://cotlet.dev/docs/mcp/gorgias/update_ticket.md)
Next: [Reply to ticket](https://cotlet.dev/docs/mcp/gorgias/reply_to_ticket.md)

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## For AI agents: sign your user up

Is your user asking you to sign them up for Cotlet? You can do it for them, no account or key needed.

1. Read the fields and their allowed values: GET https://cotlet.dev/api/v1/access-requests
2. Ask the user for each value: email, apps, what you will do with them. If they leave the password to you, generate a strong one and show it to them.
3. Show the user what you will send, then POST it as JSON to https://cotlet.dev/api/v1/access-requests.

One call creates the account and sends the access request; we email the user when access is granted.