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# Get customer history

> Earlier tickets of a customer, with Shopify orders when a store is connected. Input schema, a tools/call example and an example result.

Source: https://cotlet.dev/docs/mcp/gorgias/get_customer_history

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

Earlier tickets of a customer, with Shopify orders when a store is connected.

Gorgias MCP tools: https://cotlet.dev/docs/mcp/gorgias.md

MCP tool: `gorgias_read → get_customer_history`

Access: read.

Returns the tickets linked to the customer by contact email, newest first, and, for connected Shopify stores, the 10 most recent orders with number, status, date, total and item count. Use it before replying to see whether the customer wrote before.

## Parameters

| Name | Type | Required | Description |
|---|---|---|---|
| `ticket_id` | integer | no | Ticket ID whose customer to look up. Use this or email. |
| `email` | string | no | Customer email. Use this or ticket_id. |

## tools/call

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "gorgias_read",
    "arguments": {
      "operation": "get_customer_history",
      "arguments": {}
    }
  }
}
```

## Example response

```json
{
  "content": [
    {
      "type": "text",
      "text": "{ ... same JSON as structuredContent ... }"
    }
  ],
  "structuredContent": {
    "customer": {
      "name": "Dana W.",
      "email": "dana@example.com"
    },
    "tickets": [
      {
        "ticket_id": 10311,
        "subject": "Wrong size",
        "status": "closed"
      }
    ],
    "orders": [
      {
        "order": "#4471",
        "status": "Paid",
        "date": "2026-10-08",
        "total": "64.00",
        "items": 2
      }
    ]
  },
  "isError": false
}
```

Previous: [Get ticket](https://cotlet.dev/docs/mcp/gorgias/get_ticket.md)
Next: [List macros](https://cotlet.dev/docs/mcp/gorgias/list_macros.md)

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