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# Get ticket

> One ticket with its messages and internal notes in order. Input schema, a tools/call example and an example result.

Source: https://cotlet.dev/docs/mcp/gorgias/get_ticket

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

One ticket with its messages and internal notes in order.

Gorgias MCP tools: https://cotlet.dev/docs/mcp/gorgias.md

MCP tool: `gorgias_read → get_ticket`

Access: read.

Returns the ticket fields and every message, oldest first, each marked as from the customer, from an agent or an internal note. Reading a ticket does not change it. Attachments are listed by name and link.

## Parameters

| Name | Type | Required | Description |
|---|---|---|---|
| `ticket_id` | integer | yes | Ticket ID from search_tickets. |

## tools/call

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "gorgias_read",
    "arguments": {
      "operation": "get_ticket",
      "arguments": {
        "ticket_id": 1
      }
    }
  }
}
```

## Example response

```json
{
  "content": [
    {
      "type": "text",
      "text": "{ ... same JSON as structuredContent ... }"
    }
  ],
  "structuredContent": {
    "ticket_id": 10482,
    "subject": "Where is my order #4471?",
    "status": "open",
    "priority": "normal",
    "assignee": null,
    "tags": [
      "shipping"
    ],
    "messages": [
      {
        "from": "customer",
        "type": "email",
        "body": "Hi, my order #4471 shipped a week ago and has not arrived. Can you check?",
        "sent_at": "2026-10-16T21:14:00Z"
      }
    ]
  },
  "isError": false
}
```

Previous: [Search tickets](https://cotlet.dev/docs/mcp/gorgias/search_tickets.md)
Next: [Get customer history](https://cotlet.dev/docs/mcp/gorgias/get_customer_history.md)

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## For AI agents: sign your user up

Is your user asking you to sign them up for Cotlet? You can do it for them, no account or key needed.

1. Read the fields and their allowed values: GET https://cotlet.dev/api/v1/access-requests
2. Ask the user for each value: email, apps, what you will do with them. If they leave the password to you, generate a strong one and show it to them.
3. Show the user what you will send, then POST it as JSON to https://cotlet.dev/api/v1/access-requests.

One call creates the account and sends the access request; we email the user when access is granted.