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# Update ticket

> Set status, priority, assignee, tags or snooze on a ticket. Input schema, a tools/call example and an example result.

Source: https://cotlet.dev/docs/mcp/gorgias/update_ticket

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

Set status, priority, assignee, tags or snooze on a ticket.

Gorgias MCP tools: https://cotlet.dev/docs/mcp/gorgias.md

MCP tool: `gorgias_write → update_ticket`

Access: write.

Changes only the fields you pass. Tags in add_tags are added and the existing ones stay. Nothing here is sent to the customer, and every change is undone by one more call, so it asks no confirmation by default. Needs a role that can modify tickets (Lite or above).

## Parameters

| Name | Type | Required | Description |
|---|---|---|---|
| `ticket_id` | integer | yes | Ticket ID from search_tickets. |
| `status` | enum | no | open or closed. |
| `priority` | enum | no | low, normal, high or critical. |
| `assignee_team` | string | no | Team name from list_assignees. |
| `assignee_user` | string | no | User name from list_assignees. |
| `add_tags` | string[] | no | Tags to add. |
| `remove_tags` | string[] | no | Tags to remove. |
| `snooze_until` | datetime | no | Snooze the ticket until this time; Gorgias reopens it then, or when the customer replies. |

## tools/call

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "gorgias_write",
    "arguments": {
      "operation": "update_ticket",
      "arguments": {
        "ticket_id": 10482,
        "priority": "high",
        "assignee_team": "Returns",
        "add_tags": [
          "refund"
        ]
      }
    }
  }
}
```

## Example response

```json
{
  "content": [
    {
      "type": "text",
      "text": "{ ... same JSON as structuredContent ... }"
    }
  ],
  "structuredContent": {
    "ticket_id": 10482,
    "status": "open",
    "priority": "high",
    "assignee_team": "Returns",
    "tags": [
      "shipping",
      "refund"
    ]
  },
  "isError": false
}
```

Previous: [List teams and agents](https://cotlet.dev/docs/mcp/gorgias/list_assignees.md)
Next: [Add internal note](https://cotlet.dev/docs/mcp/gorgias/add_internal_note.md)

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